eCommerce Lister

Goodwill Industries of Central Texas•Austin, TX

About The Position

The E-commerce Lister creates online product listings that meet department standards and daily production and revenue goals. The role involves inspecting and photographing items, researching products as needed, writing accurate and clear descriptions, and assigning products to inventory locations. The employee is expected to meet production goals, maintain listing and photography quality, and build product knowledge to reduce the need for detailed research. The position also includes responding to customer service requests, providing exceptional service to donors and customers, and cross-training or assisting in other store operations as needed. The employee follows the schedule set by the supervisor, including weekends and holidays as needed, maintains a professional demeanor and appearance, keeps the work area clean, safe, and organized, and complies with company policies. Other duties may be assigned. This position has no supervisory responsibilities.

Requirements

Must be able to multitask to meet daily production quotas.
Typing speed of at least 35 WPM.
Ability to read, write, understand, and follow directions in English.
Ability to develop a personal product knowledge base.
Highly skilled in using a Windows PC and operating system.
Ability to work in a non-climate-controlled environment.
Ability to lift and carry up to 50 pounds at times.
Ability to stand, bend, and twist for eight hours.
Frequently exposed to airborne particles while performing job duties.
Must meet eligibility requirements for the assigned customer or location, verified through a post-offer background check.

Nice To Haves

Prior warehouse experience preferred.
Prior eCommerce or online selling experience preferred.
Previous thrift industry experience preferred.
Prior online research experience identifying collectibles preferred.
Prior digital photography experience preferred.

Responsibilities

Inspect items to identify key details and flaws.
Photograph items to clearly show their details to potential bidders and customers.
Write clear, concise, and accurate item listings, using correct grammar, spelling, and punctuation.
Research products as needed to provide accurate, robust descriptions and build product knowledge.
Assign each product to the relevant inventory location.
Meet department production goals for listing items and adhere to established quality standards for descriptions and photographs.
Respond promptly to customer service requests as needed.
Cross-train in other store functions and assist in other areas as needed.
Work the schedule set by the supervisor, including weekends and holidays as needed.
Provide exceptional customer service to donors and customers.
Maintain a professional demeanor and appearance in accordance with the dress code.
Maintain a clean, safe, and organized work environment, including the production area.
Comply with company policies, including reporting theft, misuse of company property, or other illegal activities.
Perform other duties as assigned.