eCommerce Catalog Specialist

The Step2 Company, LLC•Streetsboro, OH

1d•Hybrid

About The Position

Reporting to the Director of eCommerce Operations, the Ecommerce Catalog Specialist is responsible for the execution, deployment, and maintenance of product listings across retailer ecommerce channels. This role serves as a primary operational owner of listing readiness, product syndication, new item setup, and publication-state monitoring, ensuring products are launched accurately, efficiently, and on time across digital channels. The Ecommerce Catalog Specialist acts as a key Salsify subject matter expert, coordinating with cross-functional teams to identify and communicate content, attribute, and setup gaps that may impact retailer publication timelines. This role is responsible for executing retailer listing setups, supporting ongoing catalog maintenance, validating product publication across channels, and maintaining reporting and dashboard visibility related to listing readiness, publication status, and launch progress. The position provides stakeholders with clear insight into product setup and activation across ecommerce channels while helping identify and escalate potential launch risks or blockers. To be successful in this role, the individual must be highly organized, detail-oriented, and technologically adept, with the ability to quickly learn and leverage new ecommerce platforms, reporting tools, retailer portals, and system integrations. This role requires a self-starter who can identify process improvements, troubleshoot operational challenges, manage multiple product launches simultaneously, and operate with minimal supervision in a fast-paced environment.

Requirements

Bachelor's degree in Marketing, Business, Ecommerce, Information Systems, or a related field; or equivalent combination of education and relevant work experience
2+ years of experience supporting ecommerce operations, product listings, catalog management, digital merchandising, marketplace management, or related disciplines
Experience working within ecommerce platforms, retailer portals, content management systems, or product information management (PIM) platforms
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines simultaneously
Excellent written and verbal communication skills with the ability to collaborate across cross-functional teams
Strong analytical and problem-solving abilities with a high attention to detail
Advanced proficiency in Microsoft Excel and strong proficiency in Microsoft Office applications
Ability to learn new technologies, platforms, and processes quickly
Self-starter capable of working independently with minimal supervision in a fast-paced environment

Nice To Haves

Experience with Salsify, Syndigo, Akeneo, Contentserv, or other Product Information Management (PIM) platforms
Experience supporting product listings for major ecommerce retailers such as Amazon, Walmart, Home Depot, Lowe's, Target, Wayfair, Shopify, or similar platforms
Experience with product content syndication and retailer item setup processes
Experience building, maintaining, or utilizing reporting dashboards and operational trackers
Familiarity with ecommerce advertising, search optimization, digital shelf, or marketplace support functions
Experience working with large product catalogs and managing high SKU volumes
Exposure to data visualization and reporting tools such as Power BI, Tableau, Looker Studio, or similar platforms

Responsibilities

Execute product listing setups and launches across retailer ecommerce channels, ensuring accuracy, completeness, and adherence to launch timelines
Serve as a primary operational user and subject matter expert for Salsify, managing product content syndication and retailer channel deployment
Coordinate with cross-functional teams to identify, communicate, and resolve content, attribute, and setup gaps that may delay product publication
Validate successful publication of new product listings across retailer channels and ensure content reflects brand expectations
Partner with retailer contacts and internal stakeholders to resolve listing setup, publication, and syndication issues
Proactively identify, communicate, and escalate launch risks, retailer setup issues, syndication failures, and publication blockers
Maintain visibility into listing readiness, publication status, and launch progress across ecommerce channels
Own and maintain dashboards, trackers, and reporting tools used to communicate listing readiness, publication state, launch status, and channel activation progress
Communicate launch readiness, publication status, risks, and blockers to Ecommerce, Sales, Marketing, Product Management, and other key stakeholders
Monitor and report on retailer publication status to ensure timely activation of products across channels
Monitor existing product listings for content, publication, assortment, and syndication issues
Coordinate corrective actions with the appropriate internal teams to resolve listing-related issues
Identify products that have fallen off retailer sites or contain inaccurate content and facilitate resolution
Support ongoing catalog maintenance activities to ensure product information remains accurate and current across retailer channels
Support advertising, search, and digital commerce initiatives through product listing audits, competitive reviews, keyword research support, and retailer content analysis
Assist in evaluating retailer content health metrics and reporting to identify opportunities for improved listing quality and discoverability
Identify and recommend process improvements that increase efficiency, accuracy, and visibility throughout the product setup, syndication, and publication lifecycle
Support adoption of new tools, technologies, and workflows that enhance ecommerce operations
Perform other projects and duties as assigned