eCommerce Business Analyst & Project Coordinator

Mirantis

2d•Remote

About The Position

Mirantis is seeking an eCommerce Business Analyst & Project Coordinator to manage the day-to-day operations of their webstore and marketplace listings, coordinate product onboarding and updates, and manage private offer workflows. This role will also involve maintaining a project tracker, running sprint planning, and driving process automation with an AI-first mindset. The Business Analyst aspect includes eliciting and documenting requirements, producing BRDs and user stories, mapping data flows, and serving as a subject-matter expert on marketplace technical requirements. Additionally, the role requires producing status reports, building dashboards, coordinating with Finance and Sales, and documenting SOPs.

Requirements

2+ years in a business analysis or project coordination role covering digital commerce, SaaS licensing, or cloud marketplace channels.
Hands-on experience with AWS Marketplace or Azure Marketplace — listing management, private offers, metering, or SaaS contract mechanics.
Proficiency with Jira for project tracking and Confluence for documentation.
Experience with BI and data warehouse tooling (Looker, Tableau, Snowflake, or equivalent) — able to build and maintain reports independently.
Strong written communication: SOPs, status reports, BRDs, and stakeholder emails produced independently and on time.
Comfort working across time zones in a fully remote, async-first environment.

Nice To Haves

Familiarity with WooCommerce, Stripe, or similar eCommerce platforms.
Exposure to ERP or financial systems (e.g. NetSuite) from a reporting or order-management perspective.
Experience in QA or UAT coordination — writing test cases, managing cycles, driving sign-off.
Exposure to AI tooling for workflow automation — LLMs, prompt engineering, or no-code AI integrations.
Understanding of Kubernetes, container, or cloud infrastructure product categories.
PMP, PMI-ACP, CBAP, or equivalent certification.

Responsibilities

Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings — accuracy, availability, and completeness.
Coordinate product onboarding, updates, and deprecations across all three channels: pricing, SKUs, entitlements, descriptions, and media assets.
Manage private offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfillment, and post-sale handoff to Customer Success.
Liaise with AWS/Azure partner teams on listing certification, metering integration, and marketplace program requirements.
Maintain a consolidated project tracker (Jira) across all active eCommerce initiatives — launches, integrations, catalog changes, and process improvements.
Run sprint planning, status meetings, and async standups; surface blockers early with clear context and a proposed path to resolution.
Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery.
Coordinate UAT cycles: define test cases, assign testers, consolidate results, and own sign-off.
Drive process automation with an AI-first mindset — identify repetitive workflows and lead their automation using available AI tooling, including Claude Enterprise.
Elicit, document, and validate functional requirements for eCommerce initiatives: listings, checkout flows, entitlement logic, pricing models, and integration changes.
Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams that Engineering and QA can act on without clarification loops.
Map end-to-end data flows across the commerce stack — Webstore → NetSuite ERP → AWS/Azure metering APIs — and document integration gaps with proposed solutions.
Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements: metering, SaaS contract integration, and private offer mechanics.
Produce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales — covering channel activity, launch status, fulfillment health, and key commerce metrics.
Build and maintain dashboards (Looker / Snowflake / Google Sheets) tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation.
Act as the primary coordination point with Finance — align on order volumes, entitlement provisioning, and period-close data requirements.
Partner with Sales to provide marketplace deal analytics and fulfillment visibility that supports pipeline reviews and forecasting.
Document and maintain SOPs for recurring commerce operations: listing updates, promo setup, refund processing, and entitlement provisioning.