ECommerce Administrator

TSRC INC•Ashland, VA

3d•$40,000 - $45,000•Onsite

About The Position

The primary role of the ECommerce Administrator is to maintain all ecommerce ordering site functionality, including user setup, maintenance of existing users, and site catalogs. This position is responsible for the accurate processing of daily, monthly, and yearly journal files for all financial reporting, and distributing generated reports. The administrator will follow up on file maintenance to ensure system stability, handle all credit card processing and electronic invoicing, and pass on end-user feedback to the appropriate internal team. Additionally, this role involves identifying and suggesting procedural improvements, handling all PC setup according to established standards, installing necessary software, and maintaining hardware and software assignments. The administrator will also purchase new equipment and licenses and provide additional Help Desk support when needed. The role requires the ability to work evening shifts and flexible schedules as needed, maintain customer and end-user confidence through confidentiality, and ensure a safe and clean working environment. Flexible scheduling may be required for after-hours and weekend work. Other duties and departmental projects may be assigned.

Requirements

Strong computer skills and the ability to troubleshoot and diagnose problems.
Familiarity with both PC and Mac hardware and operating systems.
Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
Knowledge and maintenance of printers and ability to manage print servers.
Experience with network repairs and analysis.
Education in computer repairs and how to troubleshoot problems.
Experience with Active Directory, DHCP, DNS, server roles and services.
Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
High School Diploma or GED required.
Minimum of 2 years technical education – Associates Degree required.
2+ years of experience working in a Help Desk environment.
2+ years administration of Microsoft O365 business applications in a Help Desk environment.
1yr+ Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools.
1yr+ Network management/maintenance experience with switches, routers, firewalls, running Ethernet cables.
Good Customer Service Skills, ability to communicate effectively to help customers and end users fix their issues and feel satisfied with the experience.
Writing and Editing Skills to aid in writing and updating manuals.
Excellent presentation, listening, verbal, and written communication skills.
Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done.
Manage and organize time to meet objectives and deadlines.
Able to interact professionally with customers, vendor partners, and fellow employees.
Highly motivated to learn and grow - self-directed and proactive.
Reliable and responsive.
Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing.
Possess a positive attitude and sense of humor.
Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges.

Nice To Haves

Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school).

Responsibilities

Maintain all ecommerce ordering site functionality, user set up, and maintenance on existing users and site catalogs.
Provide accurate processing of daily/monthly/yearly journal files for all financial reporting.
Distribute all reports based on daily/monthly/yearly generation.
Follow-up on maintenance of files to maintain system stability.
Handle all credit card processing and electronic invoicing to customers.
Pass on any feedback or suggestions by end users to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Handle all PC setup for the company using consistent standards.
Install necessary software based on end user role.
Maintain all hardware and software assignments for the company.
Purchase all new equipment and licenses for the company.
Provide additional Help Desk support when needed.
Maintain customer and end user confidence by keeping information confidential.
Maintain a safe and clean working environment by complying with policies, procedures, and regulations.