E-commerce Accounting Specialist

Ashley Furniture Industries•Arcadia, WI

10h•Onsite

About The Position

Ashley Furniture Industries is seeking an Ecommerce Accounting Specialist to join their Finance team in Arcadia, WI. This role is essential to managing ecommerce liabilities, accounts receivable, and ensuring exceptional customer service across their digital commerce operations. The specialist will manage the complete lifecycle of ecommerce financial transactions, from vendor payables and revenue share processing to customer account management and dispute resolution. They will work cross-functionally with Treasury, Licensees, customers, credit card companies, and third-party financing partners to ensure accurate, timely financial operations. This position offers the opportunity to develop expertise in both ecommerce accounting and customer service while contributing to month-end close processes and financial reporting.

Requirements

Associate Degree in accounting or related field (or equivalent work experience) - Required
3+ years of experience in accounting and customer service - Required
Strong knowledge of basic accounting principles
Experience with month-end close processes and journal entries
Account reconciliation expertise
Credit card processing knowledge
Proficient in Microsoft Office Suite, especially Excel
Experience with document management systems
Computer literacy and internet navigation
Ability to learn AS400 and D365 systems
Strong attention to detail
Analytical thinking and troubleshooting abilities
Ability to identify and resolve discrepancies
Handle multiple projects simultaneously within time constraints
Excellent verbal and written communication skills
Excellent interpersonal skills
Professional communication with customers, vendors, and co-workers
Display empathy, understanding, and patience
Respond professionally in difficult situations
Maintain strict confidentiality
Effective time management and organizational skills
Work independently and collaboratively in team environment
Perform under strong demands in fast-paced environment
Working knowledge of Continuous Improvement methodologies
Demonstrate ethics, integrity, and trust

Responsibilities

Run daily Vendor Transaction reports for Product and Revenue Share payables
Reconcile Daily Export Files to the AS400 system
Process weekly Inter-Company invoice payment requests through Treasury
Review and resolve discrepancies in vendor transactions
Run, review, balance, and process Revenue Share Reports and payment requests
Reconcile Ashcomm D365 liabilities to AS400 AP Payables for Revenue Share and Product Invoices
Complete month-end journal entries for Ashcomm Liabilities
Reconcile inter-company liability accounts monthly
Respond to Licensee inquiries regarding Product and Revenue Share payments
Provide supporting documentation as needed
Document issues with Product and Revenue Share reporting and escalate appropriately
Review requests, clarify with Licensees, and route to appropriate departments
Validate and research debit and credit balances with ability to correct as needed
Balance customer payments daily
Complete month-end journal entries related to collected payments
Run and balance Accounts Receivable transactions
Contact customers when funding is denied to arrange payment
Turn accounts over to collection companies when necessary
Review written orders for invoice/delivery address discrepancies to prevent fraud
Coordinate with bank for credit checks with issuing banks
Respond to customer inquiries regarding orders, billing, and technical problems
Handle credit card disputes for retail and ecommerce customers per standard procedures
Work with credit card companies and third-party financing companies to resolve disputes
Manage collection process for past due accounts
Document system issues and escalate accordingly
Maintain prompt, efficient, and accurate data entry
Exhibit superior customer service in all interactions
Assist team members with customer issues and escalated calls
Support backup coverage as needed
Participate actively in departmental meetings, training, and education
Assist with training other employees when needed