E-Commerce Retail Specialist

GOODWILL OF SILICON VALLEY•San Jose, CA

2d•Onsite

About The Position

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. The Product Sourcing & E-Commerce Specialist is primarily responsible for traveling to retail stores, donation centers, and warehouses to train, support, and develop staff in e-commerce operations and product selection. This role serves as a key resource in building team capability by delivering ongoing hands-on training in product identification within the ever-changing landscape of online retail. While on-site, the specialist partners closely with store and production teams to identify high-value and marketable items, ensuring a consistent pipeline of merchandise for online sale. The role applies informed judgment using Send to E-Commerce guidelines to guide teams in recognizing trending, specialty, and high-performing categories, including vintage, designer, and collectible items. In addition, the specialist reinforces quality control standards by ensuring items are accurately evaluated in alignment with Retail and E-Commerce strategies. Through ongoing coaching and cross-functional collaboration, this position drives consistency, operational efficiency, and growth in online sales performance while maintaining compliance with organizational policies and standards.

Requirements

High school diploma or equivalent required
Strong knowledge of brands, fashion, and/or collectible markets
Ability to work independently and collaboratively in a fast-paced environment
CA Driver’s License and a Clean Driving Record

Nice To Haves

Experience in retail, E-Commerce, or resale preferred
Experience with online selling platforms such as eBay or ShopGoodwill preferred
Basic photography skills and an eye for detail and presentation
Proficiency in computer applications and data tracking (e.g., spreadsheets)
Strong organizational skills and ability to manage multiple priorities
Strong communication and training abilities
Attention to detail and commitment to quality
Visual merchandising and product presentation skills
Problem-solving and adaptability
Alignment with mission-driven work and sustainability practices

Responsibilities

Source high-value and marketable items from multiple locations, including retail stores, donation centers, and warehouses.
Evaluate items based on brand, condition, demand, and resale value.
Identify specialty categories such as vintage, designer, and collectible items for online sale.
Build and maintain strong relationships with store and production teams to ensure a consistent flow of quality merchandise.
Exercise independent judgment in selecting items appropriate for online channels.
Identify trends, high-performing categories, and opportunities for growth.
Train staff and/or program participants on product identification, and quality expectations.
Provide ongoing coaching to employees and management to improve accuracy, efficiency, and consistency.
Support cross-functional teams in understanding E-Commerce standards and expectations.
Inspect items for authenticity, condition, and completeness prior to release for sale.
Ensure all products meet established quality standards and are accurately represented.
Adhere to organizational policies, safety standards, and eCommerce best practices.