eCommerce Account Manager (Omnichannel)

Live Comfortably LLC•Boca Raton, FL

22h

About The Position

The eCommerce Account Manager is responsible for growing, maintaining, and executing digital strategies across omnichannel and pureplay retail accounts. The role oversees relationships with key retailers, including Target, Walmart, Costco, Wayfair, Overstock, Macy’s, JCPenney, and Home Depot, and supports Amazon account management in partnership with the eCommerce Director. This position drives eCommerce performance through data-driven decisions, promotional execution, content optimization, and cross-functional collaboration. It partners with Brick & Mortar (B&M) Sales teams to align sales targets, track performance, and drive omnichannel growth within shared accounts. Success requires strong analytical and project management skills and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Bachelor’s degree in Business, Marketing, or a related field.
2–3 years of account management experience, preferably in eCommerce, retail, or CPG environments.
Experience supporting or managing eCommerce platforms, whether omnichannel and/or pureplay.
Comfort working with sales teams to support revenue goals and performance tracking.
Strong verbal and written communication skills.
Excellent organizational skills and ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Excel and business reporting tools.

Nice To Haves

3–5 years of experience in eCommerce, omnichannel, or pureplay account management.
Experience working with major retailers such as Target, Walmart, Wayfair, Overstock, or similar platforms.
Familiarity with Amazon Vendor or Seller Central and experience supporting Amazon business operations.
Experience with NetSuite, retail portals such as Retail Link, and eCommerce analytics tools such as Pacvue, Helium 10, or Stackline.
Experience with promotional planning, retail media, and digital content optimization.
Proven ability to collaborate cross-functionally with Sales, Marketing, and Supply Chain teams.
Demonstrated success analyzing data, identifying opportunities, and driving eCommerce growth.

Responsibilities

Serve as the primary eCommerce point of contact for assigned omnichannel and pureplay retail partners, including Target, Walmart, Costco, Wayfair, Overstock, Macy’s, JCPenney, and Home Depot.
Support Amazon account management in partnership with the eCommerce Director.
Maintain retailer and agency communications to execute strategic initiatives and promotional plans.
Lead internal communication across Sales, Marketing, Supply Chain, and Finance to ensure alignment and execution.
Partner with B&M Sales teams to set eCommerce sales targets within omnichannel accounts, track performance, and identify growth opportunities.
Conduct sales analysis and reporting to evaluate performance, identify trends, and inform strategy.
Manage Purchase Order and POS data for accurate revenue tracking and inventory forecasting.
Prepare and distribute monthly account recap reports with performance summaries, key metrics, and actionable insights.
Conduct competitive analyses of market trends, pricing, and positioning.
Develop and execute promotional strategies aligned with retailer calendars and internal objectives; coordinate timely setup, execution, and post-event analysis with cross-functional teams.
Support retail media and digital advertising initiatives, including coordination and optimization where applicable.
Oversee retailer catalog maintenance, including item lifecycle management, setup, updates, and issue resolution.
Manage new item onboarding to ensure timely and accurate product launches across platforms.
Lead product enrichment initiatives for content accuracy, SEO optimization, and brand consistency across digital touchpoints.
Manage and review NetSuite contracts and item-level data for account maintenance and compliance.
Use retailer portals and analytics tools to monitor performance and inform decisions.
Support data integrity, reporting accuracy, and documentation of processes and standard operating procedures.
Monitor account health and resolve chargeback, compliance, listing, and fulfillment issues.
Troubleshoot platform and item-level issues across retailer sites.
Support ad hoc requests, special projects, and continuous process improvements to enhance operational efficiency.