ECOM Operations Associate, Part Time - Yorkville

Reformation•Toronto, ON

26d•Onsite

About The Position

The E-commerce Operations Associate plays a vital role in supporting the daily operations of the online retail business. This position is responsible for processing orders, managing inventory accuracy, assisting with returns and customer service coordination, and ensuring seamless backend support to deliver an exceptional customer experience.

Requirements

1+ years relevant experience in a fast-paced, creative service environment.
Familiarity with the user functionality of desktop, mobile, tablet and digital technologies.
Experience working with a sales or retail organization and/or operationally intensive business.
Ability to work in a fast-paced setting.
Strong interpersonal skills and the ability to interact effectively with diverse personalities.
Driven approach to take on new challenges with the self-motivation for your work and career.

Responsibilities

Support the operational efforts required to achieve store goals
Maintain seamless store operational procedures
Consistently use and understand processes and procedures to track in store inventory accurately
Track, receive and process all inbound inventory shipments
Complete inventory related tasks as necessary with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni channel order processing
Communicate with customer service to help resolve order-related issues.
Meet clientele selling targets and ensure service via phone and email is aligned with Reformation
Contribute to Loss Prevention in all areas of the business.
Uphold time and attendance policy
Bring an ambitious and passionate attitude to work daily
Understand the core values and culture of Reformation and reflect these in all efforts.
Maintain and uphold a professional, healthy, and productive work environment.

Benefits

Employer-sponsored private medical, dental, and vision insurance
Commuter benefits
Competitive paid time off policies including vacation, sick leave, and company holidays
Retirement planning support
Option to invest in Environmental Social Governance-aligned funds
Fertility care support through Carrot
Up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
Donations to community efforts on a yearly basis
Clothing discount
Culture events (like our annual Ref Values week and Volunteer Time Off)