ECM Platform Engineer

AAA • Coppell, TX

2d

About The Position

As an ECM Platform Engineer, you will support enterprise content management platforms across on-premises and cloud environments. The role covers the full platform lifecycle, including new initiatives, system enhancements, deployments, administration, troubleshooting, and production support.

You will provide L1/L2 support for IBM FileNet, Datacap, Content Navigator, and WebSphere applications; monitor system health, performance, and availability; and assist with routine health checks, configuration updates, and post-deployment validations. You will troubleshoot user issues, assist with authentication and security concerns, document incidents and resolutions, and coordinate escalations with engineering, DevOps, cloud, and security teams. The role also supports backup and restore validation, disaster recovery testing, environment maintenance, and vulnerability remediation across ECM platforms and supporting infrastructure.

Requirements

• Working knowledge of IBM FileNet P8, Content Navigator, and WebSphere.
• Familiarity with Linux environments and container platforms such as OpenShift or Kubernetes.
• Understanding of authentication and security concepts including SAML/OIDC, OAuth, and Kerberos.
• Ability to analyze logs, troubleshoot issues, and follow structured support processes.
• Experience using ticketing systems and ITIL-based incident management.
• Strong communication skills and a customer-focused approach.
• Ability to work independently while collaborating with cross-functional teams.
• Programming experience with JavaScript, Dojo, Java, Python, and scripting languages such as PowerShell and Shell.

Nice To Haves

• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Experience with ECM migrations or cloud-native content services.
• Familiarity with F5 load balancers, CI/CD pipelines, or DevOps tools.
• IBM or cloud certifications in FileNet, Cloud Pak, OpenShift, AWS, or Azure.

Responsibilities

• Provide L1/L2 support for IBM FileNet, Datacap, Content Navigator, and WebSphere applications.
• Troubleshoot user issues related to login, document viewing, uploading, workflows, and integrations.
• Monitor system health, performance, and availability across ECM and supporting platforms.
• Perform routine health checks, basic configuration updates, and post-deployment validations.
• Assist with authentication and security issues involving Kerberos, SPNEGO, SSO, and certificates.
• Document incidents, resolutions, and recurring issues to improve the knowledge base.
• Coordinate with engineering, DevOps, cloud, and security teams for escalations.
• Support backup/restore validation, disaster recovery testing, and environment maintenance activities.
• Perform regular vulnerability assessments, coordinate with security teams, and remediate findings across FileNet, ICN, WebSphere, Java, and supporting infrastructure.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed