Bilingual ECM Behavioral Health Care Manager- Full-Time
About The Position
The ECM Behavioral Health Care Manager supports members experiencing serious mental illness, substance use disorders, and other complex needs through culturally responsive interventions, crisis support, and coordinated care. The role connects members with medical, behavioral health, and community resources to promote whole-person care and improve health outcomes. The position manages an Enhanced Care Management caseload through in-person and virtual visits; conducts outreach, assessments, screenings, and surveys; develops Shared Care Plans; and tracks member goals and outcomes. It also provides brief interventions, behavioral activation, Motivational Interviewing, behavioral health education, and care coordination. The manager collaborates with providers, the Registered Nurse Care Manager, and interdisciplinary teams, maintains compliant documentation, and supports quality improvement initiatives. This is a full-time, non-exempt position based in Pomona, California, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. The role reports to the Director of Behavioral Health and the Enhanced Care Management Program Director. Travel between clinics and community sites is required as needed.
Requirements
- Master’s degree in Social Work or Marriage and Family Therapy from an accredited institution.
- Active, unrestricted California LCSW or LMFT license.
- Bilingual in English and Spanish.
- Knowledge of serious mental illness, substance use disorders, crisis intervention, and integrated care.
- Strong communication, organization, documentation, and problem-solving skills.
- Proficiency with electronic health records and Microsoft Word, Excel, and Outlook.
- Ability to manage complex caseloads and collaborate with multidisciplinary teams.
- Commitment to culturally responsive, member-centered care and confidentiality.
- Reliable transportation for work-related travel.
- Ability to lift and carry up to 30 pounds and operate standard office equipment.
Nice To Haves
- Three years of behavioral health experience.
- Experience with Motivational Interviewing.
Responsibilities
- Manage an ECM caseload through in-person and virtual visits.
- Conduct outreach, assessments, screenings, and member surveys.
- Develop Shared Care Plans and track member goals and outcomes.
- Maintain accurate documentation and comply with HIPAA and program requirements.
- Deliver brief interventions, behavioral activation, and Motivational Interviewing.
- Educate members and families on behavioral health, treatment, and self-management.
- Build trusting relationships and connect members with housing, food, transportation, and community resources.
- Coordinate appointments, referrals, transportation, and transitions of care.
- Provide warm handoffs to crisis and behavioral health services.
- Collaborate with providers, the Registered Nurse Care Manager, and interdisciplinary teams.
- Document services in accordance with HRSA and UDS standards.
- Provide behavioral health education, consultation, and guidance to ECM Care Team members.
- Participate in case reviews and interdisciplinary discussions.
- Attend required meetings, trainings, and case conferences.
- Support quality improvement initiatives and travel between clinics and community sites as needed.
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What This Job Offers
Job Type
Full-time
