ECHO Development & Implementation Project Coordinator

University of Colorado•Hybrid, CO

2d•$59,417 - $79,619•Hybrid

About The Position

The Care Collaborative, part of the University of Colorado School of Medicine, manages and operates ECHO Colorado. ECHO (Extension for Health Outcomes) aims to increase capacity to manage complex health issues by using technology to connect healthcare professionals across disciplines for knowledge sharing. This hybrid role supports the development, implementation, and coordination of specialty care provider education and peer-to-peer learning initiatives, focusing on pain management, pain medicine, and Medicaid-focused care delivery. The coordinator will collaborate with clinical faculty, healthcare providers, Medicaid, and community partners to strengthen provider capacity for evidence-based care in diverse settings, improving access to specialty care, interdisciplinary collaboration, and supporting providers serving rural, underserved, and safety-net populations. Key functions include advanced user support, relationship building, project logistics and timeline coordination, content development support, progress documentation, and live session support, all contributing to provider education and peer learning to enhance care delivery, workforce capacity, and healthcare access for complex patient populations. This position is grant-funded for two years (7/1/2026-6/30/2028) with a possibility of extension.

Requirements

Bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
Two (2) years of professional experience in coordinating projects with timelines in a healthcare or public health setting and working directly with health care providers or public health officials.
Applicants must meet minimum qualifications at the time of hire.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Ability to communicate effectively, both in writing and orally.
Ability to establish and effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Demonstrated commitment and leadership ability to advance diversity and inclusion.
Strong critical analysis, problem-solving, detail orientation, and organizational skills.
Ability to prioritize and meet deadlines.
Strong sense of accountability for completing work in a timely and accurate way.

Nice To Haves

Experience supporting initiatives related to pain management, pain medicine, behavioral health, substance use disorder, or complex chronic disease management.
Experience working with Medicaid populations, safety-net systems, rural health, or underserved communities.
Experience working directly with interdisciplinary healthcare providers or specialty care teams.
Familiarity with healthcare delivery challenges impacting Medicaid and complex patient populations.
Experience supporting healthcare provider education, telehealth, peer learning, or workforce development initiatives.

Responsibilities

Provides beginning-to-end independent project coordination of multiple concurrent ECHO series.
Proactively builds relationships with colleagues, interdisciplinary health professionals, and ECHO series participants.
Collaborate with cross-functional teammates to ensure project timelines are met.
Facilitates the collaborative development process of clinical and health-related learning programs with established partners.
Ensures pre-session activities are completed and prepared in advance to ensure a quality ECHO session.
Provides post-session follow-up, including debriefing with the facilitator, collection of new resources from experts, additions to the learning management system, and personal follow-up communication with specific users.
Documents activities and reports on high-level progress of projects being supported using project management software and other tools.
Maintains applicable records, including user lists, user accounts, security, and equipment inventory in the ECHO Colorado database and shared drive, as appropriate.
Collects user input for continuous quality management and improvement.
Ensures timely and effective access to resources for all participants before and after sessions.
Ensures accurate data is recorded and tracked.
Proactively participates in process improvement initiatives.
Proactively communicates support needs to the supervisor.
Performs miscellaneous job-related duties as assigned.
Provides assistance with the scope of work.
Coordinates the logistics for distance delivery technologies.
Provides in-session technical assistance to all users via teleconferencing platforms.
Provides technical assistance and maintenance support to all parties involved in the ECHO series.
Provides administrative, informational support, and guidance to participants of distance education/peer learning programs.
Performs general problem-solving and takes initiative to suggest ways in which to maximize the user experience with the technology.
Maintains knowledge of current technological developments/trends in area of expertise.