eBusiness Customer Support Specialist

Airgas • Germantown, WI

14d • Onsite

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for an eBusiness Customer Support Specialist position in Germantown, WI! At Airgas, we RESPECT , HONOR and VALUE diversity. Airgas is Hiring for a Customer Service Representative in Germantown, WI! We are looking for you ! Recruiter: Matt McCain / [email protected] / 470-234-2065 Monday thru Friday, daytime hours.

Requirements

• High School Diploma/ GED
• Strong customer focus and customer service orientation.
• Motivated, proactive individual who can work both independently and within a team.
• Excellent communication and organization skills required.
• Ability to work in a fast paced environment and multitask.

Nice To Haves

• Understanding of eBusiness/eCommerce.
• Three years of Customer Service experience preferred.
• Experience working for a diversified distributor a plus.
• Knowledge of SAP preferred.

Responsibilities

• Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues.
• Respond to general customer service inquiries received via email or telephone.
• Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary.
• Vet new user registrations for fraud and process requests in a timely manner.
• Process and input cases/leads through SalesForce for tracking purposes.
• Process orders through Shopify for Airgas Outlet
• Provide order status and tracking details to customers; advise customers of shipping date revisions.
• Resolve customer complaints and issues in a timely manner.
• Research product and application requests; identify discontinued items and proactively offer alternates.
• Engage supervisor with a plan of resolution on complex issues.
• Maintain reports for statistical information; daily, weekly, monthly.
• Manage, organize and prioritize workload to maximize completion of daily responsibilities.
• Represent Airgas in a professional, congenial manner in all aspects of communication.
• Perform all other position related duties as assigned or requested.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14-week paid child birth benefit
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays
• Vacation
• Sick time.
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Floating holidays
• Jury duty and funeral/bereavement leave
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED