Eastside Services Assistant
About The Position
This part-time position at the Eastside branch provides welcoming customer service to library patrons. Responsibilities include assisting with digital resources, computers, locating and checking out library materials, operating printers and copiers, sending faxes, registering patrons for programs, placing holds and interlibrary loan requests, answering questions about library services, and referring patrons to community resources. The role also supports on- and off-site BCPL programs and the BCPL Express by setting up and breaking down events, facilitating small programs, traveling in the community, distributing books, and providing other resources.
Requirements
- High school diploma or equivalent required
- Previous library experience or customer service experience in combination with knowledge of libraries preferred
- Able to communicate proficiently in spoken and written English, via email, phone, and in-person
- Capable of using computers, multi-line phones, printers and copiers, and quickly mastering the necessary software and apps for library operations
- Push and pull carts of library materials
- Lift boxes of library materials weighing approximately 30 pounds
- Walk and stand for extended periods of time, up to two hours at a time
- Use hands and fingers to operate computers and phones
- Grab repeatedly with hands to move items from one location to another
- Communicate verbally
Nice To Haves
- Previous library experience or customer service experience in combination with knowledge of libraries preferred
Responsibilities
- Check in and check out library materials for patrons
- Answer phone calls and transfer them to the appropriate departments
- Shelve materials and perform shelf reading as needed
- Use the library’s online catalog to help patrons locate items
- Assist patrons with public computers and basic technology questions
- Help patrons with printing, copying, scanning, and faxing
- Place holds and submit interlibrary loan requests for patrons
- Perform internet searches to answer patrons’ questions
- Maintain a welcoming, safe, and orderly atmosphere at the Eastside Branch
- Answer questions about library services and programs or refer patrons to appropriate staff members
- Refer patrons to community organizations and resources for social service needs when necessary
- Assist with opening and closing procedures as needed
- Perform other duties as assigned
- Setting up and breaking down events
- Facilitating small programs with community members
- Traveling throughout the community on the BCPL Express
- Distributing free books
- Providing other resources as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
