Early Intervention Key Account Manager

Johnson & Johnson Innovative Medicine•Raynham, MA

8d•Hybrid

About The Position

Johnson & Johnson is recruiting for a Key Account Manager for Johnson & Johnson MedTech, Orthopaedics Early Intervention located in the Northeast US. The Key Account Manager will be responsible for executing the Early Intervention strategy and leading relationship management within the specific geographically focused market. This responsibility includes pricing and contracting, data-driven decision-making, and gross profit performance. The Key Account Manger coordinates and influences strategic planning with Early Intervention leadership and internal J&J business partners including Marketing and Market Access & Pricing. This position will report into the Area Sales Director and will be based in the Northeast US.

Requirements

Minimum of Bachelor's Degree required.
A minimum of 6 years of relevant experience, preferably in Pharmaceutical sales or Key Account Management.
Solid understanding of the U.S. healthcare market, including industry trends, customer dynamics, legal and compliance requirements.
Experience in successful customer negotiations where all business objectives were met or exceeded.
Strategic thinking skills (problem solving skills in complex negotiations).
Experience developing strategic contracting proposals and successfully executing customer negotiations.
Financial acumen, with an understanding of gross profit, erosion, pricing impact, inventory management.
Experience working in a highly matrixed environment and influencing across multiple stakeholder groups with an enterprise mindset.
Collaborative style, ability to process multiple, complex and often conflicting inputs to build an executable contract strategy.
Strong analytical skills.
Highly effective communication skills.
Proven ability to manage through constructive conflict.
Ability to travel up to 50% of the time.
Must live within the assigned geography.

Nice To Haves

Account Management
Alliance Formation
Commercial Awareness
Customer Centricity
Customer Experience Management
Execution Focus
Goal-Oriented
Interpersonal Influence
Market Savvy
Medical Technology
Personalized Services
Process Improvements
Retail Promotions
Revenue Management
Sales Projections
Solutions Selling
Sustainable Procurement
Technical Credibility
Vendor Selection

Responsibilities

Manage key accounts: Develop & maintain relationships with key healthcare clients, including hospitals, clinics, GPOs, IDNs, and HCPs.
Sales strategy: Collaborate with the FSO to develop & implement tailored sales strategies for key accounts, ensuring revenue growth and market expansion.
Sales & business development: Identify new business opportunities and provide visibility to the appropriate stakeholders.
Customer support: Serve as the primary point of contact for administrative personnel at key accounts.
Market insights: Monitor industry trends, competitor activities, and customer needs to provide valuable insights and stay ahead of competition.
Account performance: Manage account performance by monitoring contract compliance and performance, as well as conducting routine business reviews with key customers.
Contract negotiations: Participate/lead negotiations of contracts and pricing agreements with key accounts.
Compliance & regulations: Ensure adherence to industry regulations, standards, and company policies for all activities involving products & services.
Cross-functional collaboration: Work closely with FSO, Marketing, Market Access & Pricing, and other departments to ensure seamless account management and customer satisfaction.
Account retention: Focus on building customer loyalty through exceptional service and ensuring the long-term success of the partnership.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (or 48/56 hours in CO/WA)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year