Eagle RIA Operations Manager

New York Life•New York, NY

8d•$85,000 - $100,000•Hybrid

About The Position

Eagle Strategies LLC is a Registered Investment Adviser and wholly owned subsidiary of New York Life Insurance Company. As part of New York Life’s Wealth Management division, Eagle Strategies has a long history and passion for career development, innovation, collaboration, and diversity, equity and inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally. Eagle Strategies provides retail investment advisory services through about 1,250 affiliated investment advisor representatives (IARs) and more than $20B in assets under management (AUM). Eagle IARs provide comprehensive investment advisory and financial planning capabilities. Through our "protection first" planning philosophy and backed by solutions that leverage New York Life’s financial strength and mutuality, our advisors can tailor a plan to help their clients reach their long-term goals and withstand unforeseen fluctuations through insurance, annuities, brokerage (including stocks, bonds, mutual funds, and specialty asset classes), and other products. We believe the best financial solutions are built when an advisor has a thorough understanding of their clients’ current financial picture and their short- and long-term goals. Our advisors assess their clients’ needs and identify appropriate solutions that put their clients on a path toward achieving their financial dreams and aspirations over the client's lifetime – from wealth-building to retirement to legacy. The Manager will be charged with leading a team of Specialists that provide operational support and a superior service experience to Eagle Strategies Investment Advisor Representatives and their clients. This role provides a rare opportunity to learn the inner workings of the wealth management division of a 176-year old, Fortune 100 company. During your career, you can complete internal and external courses and earn industry licenses and designations that will, over time, enable you to move to roles with increasing responsibilities.

Requirements

Minimum 5+ years of relevant experience
Bachelor's Degree or Equivalent Work Experience
Series 7 plus Series 24 required within 6 months of hire date
Proficiency with Microsoft Office
Advanced knowledge of Microsoft Excel including v-lookups and pivot tables
Strong customer service skills and comfort with inbound/outbound calls
Outstanding written communication skills
Willingness to be flexible with schedule to meet extended business hours and heavy client demand
This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Responsibilities

Oversee the management, coaching, and development of a team of Operations and Service Specialists.
Manage staffing, work schedules and monitoring of multiple call/workflow queues to ensure that department standards and company guidelines are met.
Work closely with the Head of Operations & Service and make tactical recommendations related to the allocation of resources to ensure adherence to service level standards.
Coordinate the Internal Consultant and Portfolio Specialist Teams with case construction and the implementation of customized solutions by providing operational expertise.
Work with Eagle Strategies business partners to ensure that technology workflows are operating correctly and efficiently.
Identify and resolve operational and compliance issues that may arise during daily activities.
Complete special projects and assist with writing communications to the Field on operational enhancements.
Participate in presentations as needed.
Identify process improvements and coordinate with the Head of Operations & Service to implement the solutions in an effort to build efficiencies and increased productivity.
Develop written procedures when new products are introduced, or system changes are implemented.
Serve as a Team Leader and assist with escalated issues as needed, including exception requests from Advisors and the review of trade errors.
Manage call escalations from clients and advisors.
Manage high-profile complaint requests.
Assist with the review and principal approval of new account applications.