E911 Watch Commander

DeKalb County•Tucker, GA

3d•$54,209 - $87,277•Onsite

About The Position

This classification is safety sensitive, subject to random drug testing in accordance with the County’s Drug & Alcohol Policy. The E911 Watch Commander supervises, directs, and evaluates assigned staff, develops and oversees employee work schedules, and handles employee concerns. They also supervise the operations of an assigned shift, providing direction and ensuring compliance with policies and procedures. The role involves performing administrative functions such as conducting interviews, monitoring certifications, coordinating emergency preparations, investigating complaints, and preparing purchase requisitions. Additionally, the Watch Commander assists supervisors and operators during critical incidents and high-volume periods, answers emergency and non-emergency calls, determines the nature of the call, and enters information into the Computer Aided Dispatch (CAD) System. They provide lifesaving instructions, dispatch agency personnel, coordinate multi-unit responses, and maintain awareness of available units. The position requires utilizing the computer to enter and retrieve data, including information from GCIC and NCIC. The Watch Commander compiles and analyzes operational data, prepares reports, and may be required to testify in court. They also process Open Records requests, which involves reviewing requests, listening to calls, omitting proprietary information, and submitting recordings or reports.

Requirements

High school diploma or GED and vocational training in emergency communications required
Seven years of experience in public safety dispatch and/or 911 emergency communications
Two years as an E-911 Shift Supervisor
Must possess and maintain a valid Georgia driver’s license.
Must possess and maintain GCIC and NCIC Certifications
Must possess and maintain Emergency Medical Dispatch (EMD) Certification
Must possess and maintain Georgia Peace Officer Standards and Training (POST) Certification
Must possess and maintain Communications Training Officer (CTO) Certification
Must possess and maintain Cardiopulmonary Resuscitation (CPR) Certification
Must possess and maintain certification on all dispatch and supervisory consoles.

Responsibilities

Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
Supervises operations of an assigned shift; provides direction, guidance, advice, and instruction; makes work assignments; monitors work in progress; ensures shift activities comply with established policies and procedures; explains and interprets policies and procedures.
Performs a variety of administrative functions; conducts panel interviews for applicants; monitors and ensures maintenance of staff certifications and licensures; completes all required paperwork; coordinates emergency preparations for the department and employees; reviews operational procedures and makes recommendations; investigates and responds to all concerns/complaints from public, field units and employees; and prepares requisitions for purchases and repair services.
Assists supervisors and operators during critical incidents; coordinates response to critical incidents; and ensures that all the appropriate personnel and/or equipment have been dispatched and notifications have been made to the appropriate personnel.
Assists supervisors and operators during high volume periods; answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; and simultaneously enters information into the Computer Aided Dispatch (CAD) System.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.
Dispatches the appropriate agency personnel to scene through use of radio and CAD System; coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity; retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), such as driver’s license, weapon registration, vehicle tag, article identification numbers, date of birth, etc. to law enforcement personnel.
Compiles and analyzes data regarding daily operations, call volume, training activities, quality control, customer surveys, etc.; makes calculations; and creates and submits related reports.
Testifies in Court; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.
Processes Open Records requests; receives and reviews requests; listens to calls; identifies and omits proprietary information; and creates and submits a recording or report of requested calls.