E911 Shift Supervisor

DeKalb County•Decatur, GA

3d•$23 - $37•Onsite

About The Position

This classification is safety sensitive, subject to random drug testing in accordance with the County’s Drug & Alcohol Policy. The E911 Shift Supervisor supervises, directs, and evaluates assigned staff, develops and oversees employee work schedules, and handles employee concerns. This role also supervises operations in an assigned section on an assigned shift, providing guidance, instruction, and training, and ensuring compliance with policies and procedures. The supervisor assists operators during critical incidents, high volume periods, and medical emergencies, coordinating responses and providing lifesaving instructions. They dispatch agency personnel, coordinate multi-unit responses, and maintain awareness of available units. The position involves utilizing computer systems to enter and retrieve data, including information from GCIC and NCIC, and compiling data for customer surveys and quality assurance. The supervisor may also testify in court, process Open Records requests, and temporarily perform duties of the E-911 Watch Commander.

Requirements

High school diploma or GED and vocational training in emergency communications required
Five years of experience in public safety dispatch and/or 911 emergency communications
Two years as an E-911 Communications Officer III
Valid Georgia driver’s license
GCIC and NCIC Certifications
Emergency Medical Dispatch (EMD) Certification
Georgia Peace Officer Standards and Training (POST) Certification
Communications Training Officer (CTO) Certification
Cardiopulmonary Resuscitation (CPR) Certification
Certification on all dispatch and supervisory consoles

Nice To Haves

Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
Supervises operations in an assigned section on an assigned shift; provides guidance, advice, instruction and training; makes work assignments; monitors work in progress; ensures shift activities comply with established policies and procedures; explains and interprets policies and procedures.
Assists operators during critical incidents; ensures that all the appropriate personnel and/or equipment has been dispatched and notifications have been made to the appropriate personnel; coordinates response to critical incidents; and monitors activity at the Center for Disease Control, radiation clinics, banks, etc.
Assists operators during high volume periods; answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; and simultaneously enters information into the Computer Aided Dispatch (CAD) System.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.
Dispatches the appropriate agency personnel to scene through use of radio and CAD System; coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity; retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), such as driver’s license, weapon registration, vehicle tag, article identification numbers, date of birth, etc. to law enforcement personnel.
Compiles and analyzes data for customer surveys; makes calculations; and reports finding for continuing improvements for quality assurance.
Testifies in Court; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.
Processes Open Records requests; receives and reviews requests; listens to calls; identifies and omits proprietary information; and creates and submits a recording or report of requested calls.
Performs duties of E-911 Watch Commander temporarily, as assigned.