E911 Coordinator

Volusia Sheriff's Office•Daytona Beach, FL

5d•$69,697

About The Position

The 911 Coordinator is responsible for overseeing the administration, coordination, and compliance of the agencys emergency communications and Enhanced 911 (E911) systems. This role ensures the effective operation of the 911 program, coordinates with telecommunications providers, ensures compliance with Florida statutes and state guidelines, and serves as the agencys project manager for projects concerning all aspects of the E911 system. The position serves as the primary liaison between the local agencies, telecommunications providers, technology vendors, and state agencies.

Requirements

Bachelors degree in public administration, emergency management, information technology, telecommunications, Geographic Information System (GIS), or a related field, AND
Minimum of five (5) years of experience in emergency communications, telecommunications systems, public safety operations, or a related field.
Knowledge of E911 systems, Public Safety Answering Point (PSAP) operations, and telecommunications infrastructure.
Familiarity with GIS mapping systems used in emergency response environments.

Nice To Haves

Experience with Next Generation 911 (NG911) systems and technologies, working with state and local agencies, and knowledge of Florida 911 statutes and funding processes

Responsibilities

Coordinate and oversee daily operations related to the E911 system and related technologies.
Ensure compliance with applicable Florida statutes, state regulations, and guidelines issued by the Florida Department of Management Services regarding 911 systems.
Serve as the single point of contact with the Florida Statewide 911 Coordinator regarding fiscal, technical, operational, and strategic planning issues.
Serve as the primary liaison with telecommunications carriers, equipment vendors, and technology providers regarding 911 infrastructure, services, and projects pertaining to these areas.
Ensure that 911 systems and equipment work properly and efficiently and meet standards set by the State of Florida E911 Plan.
Monitor and maintain GIS data used for location-based emergency call routing and mapping systems.
Coordinate system upgrades, maintenance, and testing of 911 infrastructure, including NG911 initiatives.
Manage and track 911-related grants, funding allocations, and budgets, including documentation and reporting requirements.
Recommend policies, procedures, and best practices related to 911 operations and emergency communications.
Assist in drafting training and information materials for PSAP personnel related to system updates or procedural changes.
Maintain documentation, reports, statistics, and compliance records related to 911 system performance and operations.
Responds to Public Records Requests (PRR), as needed.
Participate in emergency preparedness planning and continuity of operations for the 911 system.
Respond to system outages or emergencies affecting 911 communications and coordinate resolution with vendors and carriers.
May assist in 911 community education programs.
Attends work on a regular and consistent basis.
Must adhere to Federal, State, County, and local ordinances.
Performs other duties as assigned.