E-Learning Support Specialist I

Grand Canyon University

1d • Remote

About The Position

Join us at Orbis Education and begin a career in helping Nursing students succeed! Orbis partners with colleges and universities to expand their pre-licensure healthcare programs. Our partners leverage our expertise to produce thousands of high-quality graduates ready to enter the workforce and meet employers’ demands. The E-Learning Support Specialist I manages the daily support for the partner learning management system and exam platforms. Tasks performed will be based on the needs of the group of accounts to which they are assigned. This is a remote position. This is an entry level position with a compensation range of $40k-$45k annually.

Requirements

• Bachelor’s degree required.
• Equivalent industry experience of 1-3 years
• Comfort in a support role with high attention to detail
• Technologically independent and able to work as part of a virtual team
• Strong organization and communication skills
• Experience with Learning Management Systems (LMS)
• Must successfully pass a background check.

Nice To Haves

• Experience with Learning Management Systems (LMS), such as Canvas, Blackboard, and Sakai.
• Experience with Exam Platforms, such as ChiTester and ExamSoft.

Responsibilities

• Resolve and respond to tickets submitted by faculty and students.
• Prepare, maintain, and troubleshoot issues for exams.
• Prepare, maintain, and troubleshoot issues for courses within the LMS.
• Complete course audits.
• Attend and conduct student and faculty orientations, including office hours for online orientations.
• Other duties as assigned.

Benefits

• A career where your work genuinely makes a difference
• A stable income with a good salary
• Extensive training with team and management support
• Structured professional development plans and opportunities
• Outstanding benefits and work perks
• Collaborative and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level