E-Games Technician

Cherokee Nation Entertainment•Catoosa, OK

3h•Onsite

About The Position

At Hard Rock Hotel & Casino Tulsa, the E-Games Technician maintains Electronic Gaming Machines (EGMs), ticket redemption kiosks, and ATMs to support gaming operations and the guest experience. The role combines technical troubleshooting and repair with preventative maintenance, floor upgrades, inventory management, vendor coordination, and prompt responses to casino-floor service calls. The technician performs routine and advanced work, including RAM clears, game patching and conversions, machine moves and installations, and minor kiosk and ATM repairs under supervision. The position also involves operating company vehicles between locations, maintaining safe and clean work areas, and complying with regulatory, departmental, and company policies. On-call duties, varied shifts, weekends, holidays, and overtime may be required. The technician may lead or guide other employees and is expected to assist guests and coworkers while delivering excellent service. The position requires a high school diploma or GED, at least two years of slot technician experience or equivalent electronics experience, specified IGT course completions, and the ability to obtain required kiosk and ATM service training and gaming licensing. Candidates must maintain a valid driver's license and pass background and drug screenings. Physical and environmental requirements include lifting at least 75 pounds, standing or walking for extended periods, working around second-hand smoke and crowd noise, and traveling to other Cherokee Nation Entertainment properties.

Requirements

High school diploma or General Education Degree (GED).
At least 2 years of slot technician experience or an equivalent background in electronics.
Completion of IGT courses MT321, MT412, MT413, MT451, MT512, NG710, MT103, AG400, and AG143.
Completion of ticket redemption kiosk service training, or the ability to obtain it.
Completion of ATM service training, or the ability to obtain it.
Possess and maintain a valid driver's license.
Pass a background check and pre-employment and random drug screenings.
Ability to obtain and maintain proper licensing through the appropriate gaming authority.
Ability to lift a minimum of 75 lbs.
Ability to stand and/or walk for extended periods.
Comfort working in a casino environment with exposure to second-hand smoke and crowd noise, varied shifts, and required travel to other Cherokee Nation Entertainment properties.

Nice To Haves

Prior E-Games experience.

Responsibilities

Perform advanced troubleshooting, diagnostics, and repairs on electronic gaming machines using hand tools and electrical test equipment.
Carry out machine moves, game conversions, installations, and floor upgrades while following safety guidelines.
Perform RAM clears and patch in games.
Complete minor repairs on ticket redemption kiosks and ATMs under supervision.
Conduct routine preventative maintenance on owned machines.
Maintain accurate parts inventories, order replacement parts, and assist with game disposal.
Coordinate and communicate with vendors, team members, and internal stakeholders about service activities and installations.
Respond promptly to technician calls on the casino floor.
Maintain clean work areas and follow regulatory, departmental, and company policies.
Operate company vehicles between locations and perform on-call duties as assigned.
Work varied shifts, weekends, holidays, and overtime when necessary.
Provide exceptional guest service and promote positive interdepartmental communication.
Lead or guide other employees when required.