STR MGMT/e-COMMERCE SUPERVISOR STORE #321 (OMAHA, NE)

The Kroger Co. • Omaha, NE

16h • Onsite

About The Position

Manage the day-to-day operations of the store’s e-Commerce department to achieve sales objectives, goals, and budgets. The position is responsible for staffing the department and developing associates to achieve results, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The supervisor leads e-Commerce initiatives and oversees customer experience, order fulfillment, staffing, scheduling, training, productivity, budgets, equipment, and compliance. The role also supervises and coaches direct reports, completes performance reviews, and communicates operational feedback and issues to store and division leadership.

Requirements

• High school diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organizational skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to stand for extended periods and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership skills.

Nice To Haves

• Bachelor’s degree.
• Experience with and knowledge of Point of Sale (POS).

Responsibilities

• Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Interview, select, and hire candidates for the online shopping department.
• Meet product-flow demands and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify them once they meet or exceed goals.
• Ensure associates follow local, state, and federal laws, food-safety procedures, and company guidelines.
• Train associates on the functions and duties of order selector and customer attendant roles.
• Lead the team in planning, implementing, and executing e-Commerce initiatives.
• Achieve or exceed weekly, period, and annual sales and wage budgets, as well as other goals, including customer satisfaction and repeat sales.
• Assist in analyzing and responding to the competitive landscape.
• Ensure orders are filled promptly and effectively with requested products or comparable substitutes.
• Apply best practices to determine appropriate substitutions when items are out of stock.
• Follow processes for streamlining order collection, products, checkouts, and delivery.
• Report inventory issues, including out-of-stock items, to department heads in a timely manner.
• Troubleshoot equipment and devices used by the e-Commerce department.
• Provide feedback on operational plans and programs to store management, the district manager, field specialist, coordinators, and the division e-Commerce manager.
• Report item shelf-allocation issues to the division KOMPASS team.
• Monitor and control department expenses.
• Ensure preventative maintenance is performed on department equipment.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED