R12 - Dahlgren E-Commerce Store Specialist

Rappahannock Goodwill•King George, VA

About The Position

Rappahannock Goodwill Industries is hiring a full-time E-Commerce Store Specialist for its Dahlgren location. The specialist supports the store’s e-commerce work by evaluating donated products with the store management team, selecting items for online sale, and preparing accurate, appealing listings for the most suitable online platform. The role also trains store staff in product evaluation and pricing for both e-commerce and store sales. The specialist researches product value and authenticity, evaluates and prepares merchandise, records production metrics, and works toward daily productivity goals. They coordinate with store and e-commerce teams to ensure items are accurately documented, credited to the correct store, and sent to e-commerce promptly. Duties also include maintaining procedures, supporting photography and shelving tasks, helping with relisting and shipments, and following safety procedures. The role may require filling in at another e-commerce site and traveling as necessary. The work takes place in a manufacturing environment with exposure to dust, dirt, and noise. The schedule may include days, evenings, weekends, holidays, blackout periods, and occasional overtime when approved by management. The position requires standing and moving for extended periods and may involve lifting up to 50 pounds, pushing and pulling, bending, reaching, turning, and repetitive motions.

Requirements

High school diploma or equivalent required.
Basic computer skills, including internet navigation and web browsing.
Must be available to work during operating hours as needed for business operations.
Schedule may include days, evenings, weekends, holidays, blackout periods, and occasional overtime when approved by management.
Ability to stand and move around for extended periods.
Ability to lift objects up to 50 pounds.
Ability to push and pull, bend and stoop, reach, turn, and perform repetitive motions.

Nice To Haves

One or more years of industrial production experience.
Experience working with people with disabilities.
Familiarity with key internet sites, including eBay and Amazon.

Responsibilities

Maintain and streamline product evaluation processes and techniques.
Source high-value donations from the donation stream.
Partner with and train store donation and production teams to identify and evaluate products for e-commerce and store sales.
Manifest products for e-commerce.
Record and document metrics, including production numbers and weekly goals.
Meet daily goals for identifying high-value products and meeting deadlines.
Use computers, mobile devices, books, and online sources to research product value and authenticity.
Evaluate, research, prepare, and price products.
Fill in at another e-commerce site as needed.
Communicate with the e-commerce team to support consistency, ongoing training, and productivity.
Act as a liaison between stores and e-commerce and ensure merchandise is sent to e-commerce promptly.
Apply quality-control procedures to ensure items are described correctly.
Write accurate product titles and descriptions using keywords, including product attributes and any damage.
Create and maintain standard operating procedures.
Research items; accurately describe, weigh, and measure them; apply disclaimers; and assign appropriate shipping and handling charges.
Meet or exceed daily productivity goals by processing products efficiently, quickly, and accurately.
Follow safety procedures and use personal protective equipment as needed.
Perform routine tasks according to established processes and ensure each item is credited to the store that sent it.
Foster and demonstrate a positive team environment.
Assist with pulling items for relisting.
Assist with sorting, identifying, and preparing items for photography.
Assist with filing items and maintaining shelves.
Help facilitate shipment of sold items if needed.
Perform other job duties as required.