E-Commerce Staff Assistant (Public Service Administrator, Opt. 3)

State of Illinois•Springfield, IL

13d•$8,571 - $12,651•Hybrid

About The Position

The E-Commerce Staff Assistant serves DoIT in support of the Illinois Department of Revenue, providing technical assistance, advice, and guidance on complex program matters for the Electronic Commerce/Internet Development Unit. The role develops and maintains communication with outside agencies, vendor groups, and the Section Manager to gather and share program data requirements for major project implementations, new data sources and programs, and testing of initiatives and directives. The position coordinates and assists with the direction of Revenue application planning standards and procedures for Section staff, and serves as project team leader for highly complex application development projects affecting Section systems. The employee keeps current with information technology developments through online training, meetings, training sessions, seminars, and conferences, and performs other related duties as assigned. The position is based at 101 W Jefferson St, Springfield, Illinois. The anticipated hybrid schedule may require 1 to 5 days per week in the office depending on operational needs. Work hours are Monday through Friday, 7:45 a.m. to 4:15 p.m., and may vary. The role may require travel, overtime or on-call service, and work outside normal business hours to meet deadlines. It requires use of agency-supplied equipment and the ability to lift and carry objects weighing up to 20 pounds.

Requirements

Knowledge, skill, and mental development equivalent to four years of college, with coursework in management information systems, computer science, information technology, or a directly related field.
Three years of professional experience in management information systems, computer science, information technology, or a directly related field.
Three years of professional experience leading and executing complex application development projects, including research, design, analysis, and implementation of enterprise systems and business process improvements.
Three years of professional experience using Microsoft SQL, VB.Net, object-oriented programming, and related development tools to design, enhance, and troubleshoot enterprise-level applications and system interfaces.
Three years of professional experience with C#, including developing, modifying, testing, and implementing complex application components within integrated enterprise systems.
One year of professional experience applying AI/ML operational concepts, including responsible development, evaluation, model monitoring, transparency practices, governance alignment, and risk mitigation in an enterprise technology environment.
Ability to verify identity, accept permanent full-time employment authorization with the State of Illinois, and pass tax compliance and position-specific agency background checks.
Self-disclosure of criminal history.
Ability to travel in performance of duties.
Ability to work overtime or serve on an on-call basis, and to work outside normal business hours to meet deadlines.
Ability to use agency-supplied equipment.
Ability to lift and carry objects weighing up to 20 pounds.

Nice To Haves

Three years of professional experience with Modernized e-File (MeF), including coordinating application changes, performing system testing, and supporting interface requirements across multiple teams and processing groups.
Three years of professional experience in a large, multi-tiered IT environment, collaborating across divisions, supporting system users, and following established IT standards and procedures.
Three years of professional experience working with the GenTax Integrated Tax System or comparable tax processing systems, applying system functionality to support program requirements, legislative changes, and operational initiatives.
Developed verbal and written communication skills, including translating complex technical information into clear, precise guidance for diverse audiences such as staff, management, outside agencies, vendor groups, and governance bodies.
Ability to develop and maintain effective working relationships with internal staff, cross-functional IT teams, external agencies, vendors, and governance partners to support project initiatives, system enhancements, and responsible AI adoption.

Responsibilities

Provide technical assistance, advice, and guidance on complex program matters for the Electronic Commerce/Internet Development Unit.
Develop and maintain communication with outside agencies, vendor groups, and the Section Manager to obtain and share program data requirements for major project implementations, new data sources and programs, and testing initiatives and directives.
Coordinate and assist with directing Revenue application planning standards and procedures for Section staff.
Serve as project team leader for highly complex application development projects affecting Section systems.
Stay current on information technology developments through online training platforms, meetings, training sessions, seminars, and conferences.
Perform other duties as required or assigned that are reasonably within the scope of the position.

Benefits

Competitive group insurance, including health, life, dental, and vision plans.
Flexible work schedules when available and dependent upon position.
10–25 days of paid vacation annually, with 10 days for the first year of state employment.
12 days of paid sick time annually, carried over year to year.
Three paid personal business days per year.
13–14 paid holidays per year, depending on election years.
12 weeks of paid paternal leave.
Pension plan through the State Employees Retirement System.
Voluntary Deferred Compensation Program supplemental retirement plan.
Optional pre-tax Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP).
Tuition Reimbursement Program.
Eligibility for the Federal Public Service Loan Forgiveness Program.