E-Commerce Staff Assistant (Public Service Administrator, Opt. 3)

State of Illinois•Springfield, MO

11d•Hybrid

About The Position

The E-Commerce Staff Assistant serves the Department of Innovation & Technology (DoIT), supporting the Illinois Department of Revenue (IDOR), and provides technical assistance, advice, and guidance on complex program matters for the Electronic Commerce/Internet Development Unit. The position develops and maintains communication with outside agencies, vendor groups, and the Section Manager to exchange information about program data requirements related to major project implementations, new data sources and programs, and testing initiatives and directives. The role coordinates and assists with Revenue application planning standards and procedures used by staff in the Section, and leads highly complex application development projects affecting Section systems. The employee is expected to stay current with information technology developments through online training, meetings, training sessions, seminars, and conferences, and to perform other duties within the scope of the position as required or assigned. This is a full-time, salaried union position. The anticipated starting salary is $8,571 per month, with a full range of $8,571–$12,651 per month. Work hours are Monday through Friday, 7:45 a.m.–4:15 p.m., though hours may vary. Hybrid work is anticipated at one to five days per week in the office, depending on operational needs. The headquarters is at 101 W. Jefferson St., Springfield, Illinois. The position may require travel, overtime or on-call service, work outside normal business hours, and use of agency-supplied equipment. It also requires the ability to lift and carry objects weighing up to 20 pounds.

Requirements

Education and knowledge equivalent to four years of college, with coursework in management information systems, computer science, information technology, or a directly related field.
Three years of professional experience in management information systems, computer science, information technology, or a directly related field.
Three years of professional experience leading and executing complex application development projects, including research, design, analysis, and implementation of enterprise systems and business process improvements.
Three years of professional experience using Microsoft SQL, VB.Net, object-oriented programming, and related development tools to design, enhance, and troubleshoot enterprise-level applications and system interfaces.
Three years of professional experience with C#, including developing, modifying, testing, and implementing complex application components within integrated enterprise systems.
One year of professional experience applying AI/ML operational concepts in an enterprise technology environment, including responsible development, evaluation, model monitoring, transparency practices, governance alignment, and risk mitigation.
Ability to verify identity and obtain employment authorization for a permanent full-time position with the State of Illinois.
Ability to pass a tax compliance and position-specific agency background check, and to self-disclose criminal history.
Ability to travel in performance of the duties.
Ability to work overtime or serve on an on-call basis, and to work outside normal business hours to meet deadlines.
Ability to use agency-supplied equipment, such as a cell phone and laptop.
Ability to lift and carry objects weighing up to 20 pounds.

Nice To Haves

Three years of professional experience with Modernized e-File (MeF), including coordinating application changes, performing system testing, and supporting interface requirements across teams and processing groups.
Three years of professional experience in a large, multi-tiered IT environment, collaborating across divisions, supporting system users, and following established IT standards and procedures.
Three years of professional experience working with the GenTax Integrated Tax System or comparable tax processing systems, including applying system functionality to support program requirements, legislative changes, and operational initiatives.
Developed verbal and written communication skills, including the ability to translate complex technical information into clear, precise guidance for diverse audiences.
Ability to develop and maintain effective working relationships with internal staff, cross-functional IT teams, external agencies, vendors, and governance partners.

Responsibilities

Provide technical assistance, advice, and guidance on complex program aspects of the Electronic Commerce/Internet Development Unit.
Develop and maintain communication with outside agencies, vendor groups, and the Section Manager to obtain and share information about program data requirements.
Support major project implementations involving new data sources, new programs, and testing of initiatives and directives.
Coordinate and assist with the direction of Revenue application planning standards and procedures for Section staff.
Lead highly complex application development projects affecting Section systems.
Stay current with developments in information technology through online training, meetings, training sessions, seminars, and conferences.
Perform other duties as required or assigned within the scope of the position.

Benefits

Competitive group insurance benefits, including health, life, dental, and vision plans.
Flexible work schedules when available and dependent upon position.
10–25 days of paid vacation annually; 10 days for the first year of state employment.
12 paid sick days annually, with unused time carrying over year to year.
Three paid personal business days per year.
13–14 paid holidays per year, depending on election years.
12 weeks of paid paternal leave.
Pension plan through the State Employees Retirement System.
Voluntary Deferred Compensation Program supplemental retirement plan.
Optional pre-tax Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP).
Tuition Reimbursement Program.
Eligibility for the Federal Public Service Loan Forgiveness Program.