E-Commerce Shipping & Fulfillment Associate

Goodwill NYNJ • South Hackensack, NJ

4d • $17 - $19 • Onsite

About The Position

Every item sold on ShopGoodwill, eBay, and our growing marketplace channels has to arrive exactly as described — on time, intact, and packed in a way that protects both the item and our shipping costs. The Shipping Associate is the last set of hands on every order before it reaches a customer, and that responsibility matters. This is a fast-paced, physical, warehouse-floor role. You'll be on your feet all day, moving with purpose through a production environment where pace and accuracy are equally non-negotiable. The right person knows how to pack a fragile piece of ceramic differently than a pair of jeans, understands that oversized boxes cost everyone money, and takes pride in getting every single shipment right the first time.

Requirements

• Prior shipping or fulfillment warehouse experience — e-commerce fulfillment specifically is a strong plus
• Working knowledge of carrier platforms and shipping tools — experience with Pirateship, ShipStation, Shippo, eBay shipping, USPS Click-N-Ship, or similar is preferred
• Understanding of dimensional weight pricing and how packaging decisions directly affect shipping costs
• Hands-on experience packaging fragile, irregularly shaped, or high-value items correctly — you know bubble wrap isn't a one-size-fits-all solution
• Familiarity with USPS, UPS, FedEx, and regional carrier options and when each makes sense for cost and timing
• Ability to work at a consistent, production-level pace without sacrificing accuracy — speed and precision together, not one at the expense of the other
• Strong attention to detail — the ability to catch the wrong item, wrong label, or wrong address before it becomes a customer problem
• Physically able to stand for the duration of a full shift, lift up to 50 lbs, and move actively throughout a warehouse environment all day
• Dependable, accountable, and a team player in a high-output production setting
• High school diploma or equivalent required

Nice To Haves

• Experience shipping fragile or high-value items — glassware, ceramics, electronics, artwork, collectibles, or luxury goods
• Familiarity with ShopGoodwill, eBay, Poshmark, or other resale marketplace fulfillment workflows
• Knowledge of USPS Cubic pricing, Regional Rate boxes, or other cost-optimization strategies
• Experience managing carrier claims for damaged shipments
• Forklift certification or experience operating warehouse equipment

Responsibilities

• Pick, verify, and pack sold orders accurately and efficiently across all active e-commerce platforms including ShopGoodwill, eBay, and additional marketplaces
• Process shipments using carrier platforms and shipping software — generating labels, selecting appropriate carrier and service level, and confirming tracking upload within platform-required timeframes
• Meet daily shipment targets and maintain pace consistent with platform handling time commitments and team production goals
• Organize and manage the outbound shipping area — staging packed orders, coordinating carrier pickups, and maintaining a clean, efficient workflow
• Verify order accuracy before sealing every package — correct item, correct buyer, correct address, no exceptions
• Select the right packaging material and box size for every item — minimizing dimensional weight charges without compromising protection
• Apply proper protective packaging techniques including appropriate use of bubble wrap, packing paper, foam, poly mailers, and void fill based on item fragility, size, and value
• Prevent dimensional weight overcharges by consistently right-sizing boxes and avoiding unnecessary filler that inflates package dimensions
• Follow carrier-specific packaging requirements that affect insurance eligibility and damage claims — particularly for fragile, high-value, or irregularly shaped items
• Reduce returns driven by shipping damage by treating every pack job as if the item is going to your best customer
• Flag packaging supply shortages proactively so the operation never runs short of critical materials
• Conduct a final condition check on every item before packing — if something doesn't match the listing, stop and escalate rather than ship and deal with a return
• Document and report any items found damaged, missing, or mismatched prior to fulfillment
• Support accurate inventory and order management by maintaining organized staging areas and communicating clearly with the production and CS teams about order status
• Identify and flag recurring packaging or carrier issues that result in damage claims or return requests so management can address root causes
• Work on your feet throughout the full shift in a warehouse-style production environment — standing, walking, bending, reaching, and lifting are constant parts of this role
• Lift and carry packages up to 50 lbs regularly and heavier items with team assistance
• Operate within a clean, organized, and safety-conscious workspace — maintaining your area throughout the shift, not just at the end
• Support the broader e-commerce production team during fulfillment surges and cross-train on adjacent production tasks as needed

Benefits

• The power of work and sustainable fashion is how we unlock the good in our communities.
• For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey.
• We believe that diversity drives innovation and strengthens our workplace.
• We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.
• We welcome applicants of all backgrounds, identities, experiences, and abilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED