E-commerce Senior Account Manager

Soar With Us

1d • Hybrid

About The Position

The Soar Group is seeking an E-commerce Senior Account Manager to join their Performance Creative | Account Leadership | Pod Management team. This role reports to the Account Director and is based in a remote-first location with one day per month required at the Hambi Media HQ in Oval, London. The position offers a compensation of £40,000 – £50,000, plus bonus, benefits, and 27 days of holiday. The Soar Group is a fast-growing performance agency group comprising Hambi Media (performance creative for Meta), For You Advertising (TikTok specialists), and Soar With Us (paid social and search). The group manages over £100M in ad spend, works with leading D2C brands, and has a large Creative Strategy department. The ideal candidate will be deeply embedded in the DTC/ecommerce world, understanding performance creative, paid social growth, e-commerce launch cycles, creative testing, scaling consumer brands, and founder operations. This role requires confidently leading high-growth DTC accounts and managing a pod of Account Managers.

Requirements

• Deeply embedded in the DTC/ecommerce world
• Understand performance creative
• Understand paid social growth
• Understand e-commerce launch cycles
• Understand creative testing velocity
• Understand scaling consumer brands
• Understand retention and revenue conversations
• Understand how fast-moving founders operate
• Proven experience working with e-commerce brands
• Ability to confidently lead high-growth DTC accounts
• Ability to manage and elevate a pod of Account Managers
• 4+ years’ experience in agency account management
• Proven experience managing or mentoring Account Managers
• Strong understanding of performance creative, UGC and launch cycles
• Confidence running senior client conversations independently
• Commercial awareness — retention, margin, and growth matter to you
• Calm authority — clients and teams trust your judgment

Responsibilities

• Own senior relationships across larger, higher-impact accounts
• Lead strategic client conversations, performance reviews and planning
• Guide clients through launches, pivots and scale moments
• Spot upsell, retention and growth opportunities
• Line-manage Account Managers within your pod
• Coach AMs on communication, organisation and client ownership
• Raise delivery standards across accounts and workflows
• Support hiring, onboarding and development of AMs
• Oversee UGC and creative workflows across the pod
• Ensure launches are planned, resourced and executed cleanly
• Act as escalation point for delivery or client risk
• Maintain consistency across processes and client experience

Benefits

• Bonus
• 27 Days Holiday
• Your birthday off
• Private health and dental insurance
• Company pension scheme
• Structured training programmes
• Flexibility to work abroad for up to 30 days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed