E-Commerce Salesperson

Standard TV and Appliance•Portland, OR

14d

About The Position

Standard TV and Appliance, the largest locally-owned appliance company, is seeking an E-Commerce Salesperson to manage its growing online sales. This role requires excellent customer service skills, organization, self-motivation, and a detail-oriented approach, particularly in appliance sales. The position offers opportunities for earning and career growth within a stable company environment.

Requirements

Prior work experience offering friendly customer service in a fast-paced work environment.
Must be detail-oriented; possess good organizational and appliance product knowledge skills.
Excellent telephone etiquette.
Fluency in English (written & verbal).
Basic computer skills and experience.
Ability to work a flexible schedule, i.e. Saturdays and/or Sundays until 10:00 p.m.
Ability to follow merchandise directions, a plan to sell.
Ability to lift 50lbs (assist in loading Appliances).
Working knowledge of appliance hook up instructions.
Ability to accurately calculate gross margins from cost reports.
Ability to work positively in a team environment.
Ability to work in a fast-paced environment and remain calm in stressful situations.
Ability to work on several projects simultaneously.

Nice To Haves

Prior builder/designer account experience a plus.
Prior retail sales experience.
Knowledge of "STORIS" system.
Customer Service Certification from a business or accredited college.
Strong computer experience, including Microsoft Word.
Fluency in Spanish, Eastern European or Asian languages.
Prior property management experience.

Responsibilities

Providing excellent customer service in-person, via email and/or SMS text messages, and telephone.
Converting website traffic into sales via online chat.
Maintaining minimum sales standards as outlined by management.
Maintaining a well-organized, responsible, and positive attitude.
Greeting the customer with a smile and positive attitude.
Engaging active website visitors within 120 seconds of arriving on our site.
Engaging active 'live chat' requests within 15 seconds.
Qualifying leads and moving conversations offline to phone, text, email and, if possible schedule appointment in retail locations.
Maintaining accurate knowledge of all product functions, features and benefits sold by Standard TV and Appliance.
Following the Sales Handbook, Memos and Policies & Procedures.
Dressing as per Sales Handbook, including a name tag.
Being punctual for shift, should be punched in on or before start time.
Asking the on duty Person-in-Charge (PIC) for assistance if you are not able to close the sale.
Following up on all bids, SOR reports, "NA" reports, and others as assigned.
Following up on all customer calls before leaving your shift.
Following online merchandise and pricing direction from the buying office.
Attending regular sales meetings (as scheduled).
Attending training sessions, Daily, Weekly, Monthly, factory off-site & on-site as required or available.
Prioritizing the preservation and protection of JBC Limited, LLC.'s (and all dbas) reputation and public image of integrity.