E-Commerce Sales Specialist

Laser Lens Tek LLC•Sarasota, FL

1d•Onsite

About The Position

The E-Commerce Sales Specialist at American Photonics will own the B2C/e-commerce sales execution through approved online channels. This includes online listings, marketplace activity, online customer communication, B2C order workflow, B2C support/RMA tracking, e-commerce revenue reporting, and coordination with IT, Accounting, Shipping, Quality, and Sales when online activity creates operational or B2B implications.

Requirements

Own B2C/e-commerce execution, listings, online customer communication, marketplace workflow, B2C order visibility, B2C RMA tracking, and e-commerce reporting.
Ability to commute to Sarasota, FL 34233 (Required)

Nice To Haves

The role does not own B2B RFQs, B2B account management, B2B closing, defense opportunities, pricing strategy, shipping execution, accounting settlements, IT permissions, product conformance, quality release, customer flowdown review, or compliance approvals.
When an online customer becomes a B2B/custom opportunity, the lead is transferred to the correct sales owner in CRM.

Responsibilities

Manage approved online sales channels, including Shopify, Amazon, eBay, and other approved marketplaces or storefronts
Maintain accurate online listings, product content, pricing status, availability, images, descriptions, and customer-facing information within approved controls
Track online revenue, channel performance, product performance, marketplace issues, customer issues, and workflow gaps
Coordinate website/storefront lead flow so inquiries that become B2B/custom opportunities are routed to the proper sales owner in CRM
Respond to B2C online customer messages, marketplace questions, order issues, and approved online support inquiries within the agreed cadence
Own B2C order workflow visibility through approved channels while coordinating physical shipping with Shipping / Receiving
Track B2C RMA intake, customer communication, and status; coordinate returned product intake with Shipping / Receiving and conformance issues with Quality
Escalate customer, listing, pricing, refund, settlement, inventory, or compliance issues to the proper owner
Coordinate with IT for site access, redirects, forms, lead capture, marketplace connections, and approved system changes
Coordinate with BlueRock Accounting on merchant settlements, platform fees, refunds, chargebacks, and reconciliation support
Coordinate with CPDO or approved technical owner for product content, application language, material accuracy, and capability language
Coordinate with Sales when e-commerce activity creates a qualified B2B or custom opportunity
Keep B2C/e-commerce execution separate from B2B RFQs, B2B account management, B2B post-sale, and defense opportunities unless formally handed off
Do not change pricing, discounts, refund policy, return exceptions, technical claims, compliance statements, or marketplace terms outside approved authority
Do not manage IT systems, accounting settlements, shipping execution, quality release, or B2B customer commitments