E-Commerce Production Category Associate

World Market•Alameda, CA

2d•Remote

About The Position

The E-commerce team is responsible for driving an aggressive omni-channel retail vision at World Market and sits at the forefront of growth for our brand. This fast-paced, dynamic team is focused on innovating our current Ecommerce experience to become a best-in-class digital experience for our customers. As the E-commerce Production Category Associate, you will serve as the subject matter expert for your ecommerce business categories - owning how products are set up, presented, discovered, and ultimately perform online. You’ll translate buying and merchandising strategies into accurate and compelling onsite experiences while ensuring every SKU and product display page in your category is configured and displayed to the highest standard. You'll partner closely with Merchandise Buyers, Inventory, Ecom Production, and Site Merchandising teams to drive both day-to-day execution and long-term category optimizations. You’ll assess product and category performance, analyze customer purchasing trends, and identify opportunities to enhance discoverability and improve customer experience to increase revenue, conversion, and overall category growth. If you love combining data, product knowledge, and customer experience with cross-functional collaboration to create best-in-class and frictionless shopping experiences, this role puts you at the center of making it happen. We are currently hiring for two E-commerce Production Category Associate roles: Ecom Production Category Associate - Furniture, Outdoor, Textiles, Home Accents Ecom Production Category Associate - Gourmet, Seasonal Home Decor, Kitchen/Tabletop, Boutique

Requirements

2-3 years of experience in ecommerce, site merchandising, merchandise buying, product setup, or related digital role with demonstrated ownership of a defined business scope
Experience in omnichannel environment preferred
Understanding of omnichannel workflows, dropship operations, and digital assortment planning
Proficiency in retail math and business performance analysis
Strong verbal and written communication skills, including presenting insights to cross-functional partners
Advanced Excel skills with ability to manage large datasets across multiple reporting tools (v-lookups, pivot tables, cubes, data audits and validation)
High attention to detail with experience managing complex data and product setup
Strong organizational skills with the ability to manage multiple tasks, deadlines, product flows, and category priorities
Solid foundation of digital merchandising and customer experience best practices
Proven ability to use competitive and business insights to prioritize and execute front-end experiences
Experience with Salesforce Commerce Cloud or similar enterprise ecommerce platform preferred
Experience with site analytics and business intelligence tools (Adobe Analytics, Tableau, or similar tools)
Experience with project management platforms (Asana, Smartsheet, Jira, or similar platforms)

Responsibilities

Serve as the category product expert, owning the front-end product display and overall customer experience
Attend and participate in merchandising presentations to align on core, seasonal, and strategic assortment direction
Apply key product knowledge to improve selling and conversion performance based on assortment strategy, growth initiatives, channel availability, and industry benchmarks
Collaborate with merchandising and inventory teams to translate category objectives into optimized category and product page shopping experiences by understanding inventory and fulfillment tactics and opportunities
Partner with buying and production teams to determine optimal SKU setup (single, multi-variant, sets, bundles, collections)
Own end-to-end QA, validation, and optimization of sku, set, bundle, and collection configuration to ensure complete and accurate front-end presentation
Collaborate with product management, tech, and operations teams to troubleshoot and resolve issues, improve internal processes, and influence customer-facing functionality
Lead, maintain, and refine product attribution and categorization strategies in partnership with ecommerce merchandising and production teams
Monitor VOC tools and customer feedback to identify issues, drive fixes, and recommend optimizations across product pages and category experiences
Drive product categorization, filters, sorting, and taxonomy improvements to strengthen discoverability and overall site experience
Collaborate with ecommerce site merchandisers on seasonal shops, trend pages, search experiences, and cross-category initiatives
Apply SEO/GEO best practices to improve organic visibility across search, navigation, and product detail pages
Partner with site merchandisers, marketing, and creative as needed to influence and shape content strategies
Analyze product category performance using financial reporting and data tools
Execute weekly, monthly, seasonal, and ad hoc reporting and analysis to identify category and shopping behavior opportunities, sharing insights with ecommerce and cross-functional partners
Contribute to seasonal hindsight reports by summarizing wins, learnings, and opportunities for future improvement