E-Commerce Platform & Operations Lead

Travelpro Products, Inc. • Boca Raton, FL

7h • Hybrid

About The Position

The E-Commerce Platform & Operations Lead supports the day-to-day management, optimization, and technical coordination of Travelpro’s Shopify e-commerce websites to help achieve annual business targets, including revenue, margin, conversion rate, average order value, operational stability, and other e-commerce KPIs. The role partners with e-commerce leadership, digital merchandising, marketing, customer service, operations, development partners, and technology vendors to keep the websites stable, accurate, optimized, and commercially effective.

This is a hands-on platform and operations role that translates business needs into clear requirements, supports site enhancements, coordinates technical troubleshooting, assists with quality assurance, monitors site performance, and ensures e-commerce initiatives are executed with clarity and follow-through. The position is hybrid, based in Boca Raton, Florida, with Wednesday work-from-home flexibility. Flexibility is needed to support BPO time zones in Central America and North Africa, occasional site visits, and flexible hours during peak seasons and escalation events.

Requirements

• Experience managing Shopify Plus stores, including themes, settings, apps, checkout-related workflows, product data, site content, and troubleshooting.
• Strong understanding of day-to-day e-commerce site operations, promotional execution, merchandising support, quality assurance, and issue resolution.
• Ability to understand website functionality, front-end behavior, app integrations, tracking scripts, feeds, ERP/order management workflows, and common Shopify ecosystem issues.
• Working knowledge of HTML, CSS, Shopify themes, and basic JavaScript.
• Understanding of customer journeys, product page optimization, collection page structure, navigation, onsite search, mobile usability, checkout experience, and conversion rate optimization best practices.
• Ability to review e-commerce KPIs, identify trends or anomalies, and translate data into practical recommendations.
• Proven ability to work with marketing, merchandising, customer service, finance, operations, developers, agencies, and technology vendors.
• Strong ability to diagnose issues, document problems clearly, coordinate fixes, test solutions, and communicate status to stakeholders.
• Strong written and verbal communication, attention to detail, organizational discipline, and ability to manage multiple priorities.
• Experience working with third-party e-commerce platforms, apps, agencies, and technology partners.
• Ability to understand how site experience, platform stability, merchandising, promotions, traffic, conversion rate, average order value, and margin affect e-commerce performance.
• Ability to reason logically, make sound decisions, perform under stress, address multiple complex problems, and prioritize competing requests based on business impact.
• Ability to communicate technical issues in clear business language, remain detail-oriented across multiple projects and stakeholders, identify risks, escalate issues appropriately, and follow through to resolution.
• Four-year college degree in e-commerce, business administration, marketing, digital marketing, information systems, computer science, or a related field.
• Minimum of 5 years of experience in e-commerce operations, website management, Shopify platform management, digital product management, or a related role.
• Daily hands-on use of AI coding tools such as Claude Code or Codex, Shopify theme development and the Admin API, Git/PR workflow, and strong quality assurance habits covering mobile, WebKit, and accessibility.

Nice To Haves

• Experience with Liquid.
• Familiarity with ERP, OMS, fulfillment, inventory, order routing, customer service, and backend operational workflows.

Responsibilities

• Support day-to-day operation of Travelpro’s Shopify e-commerce websites, including site updates, product launches, promotional setup, merchandising support, app coordination, issue resolution, and quality assurance.
• Assist with Shopify Plus configuration, theme updates, app settings, content updates, front-end enhancements, troubleshooting, and platform improvements.
• Coordinate with internal and external development resources to scope site enhancements, clarify requirements, prioritize fixes, test releases, and troubleshoot technical issues.
• Test site functionality, including checkout flows, promotions, product and collection pages, navigation, forms, search, tracking, and customer-facing experiences.
• Identify, document, escalate, and help resolve website issues, checkout errors, tracking problems, app conflicts, feed issues, integration concerns, and other operational or technical problems.
• Identify opportunities to improve product pages, collection pages, navigation, site search, merchandising, mobile usability, checkout experience, product content, and the overall customer journey.
• Monitor e-commerce metrics such as revenue, sessions, conversion rate, average order value, units sold, margin indicators, discounting, product performance, and site behavior; identify trends, risks, and opportunities.
• Collaborate with marketing, merchandising, customer service, operations, finance, product, and external partners on e-commerce initiatives and site-related issues.
• Coordinate technology vendors and e-commerce partners across search, reviews, personalization, customer service, analytics, tracking, accessibility, development, and other platform tools.
• Support promotional execution, product launches, landing pages, discount testing, site messaging, inventory visibility, pricing accuracy, and post-launch quality assurance.
• Help manage timelines, owners, dependencies, requirements, testing, and follow-through for e-commerce projects and site initiatives.

Benefits

• Flexible Time Away
• Company-paid holidays
• Hybrid work flexibility
• Medical, dental, and vision benefits
• Health Savings Accounts
• Wellness programs
• 401(k) company match
• Employee-led engagement initiatives focused on wellbeing, collaboration, and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level