E-Commerce Lead

Albertsons Companies • Rio Rancho, NM

5h

About The Position

Albertsons Companies is hiring an E-Commerce Lead to oversee daily Home Shopping Department operations and support a seamless digital shopping experience. The role leads high-volume order fulfillment, ensuring orders are accurate, completed on time, and handled with care while maintaining customer satisfaction and contributing to digital sales growth.

The E-Commerce Lead coordinates fulfillment processes from picking and staging through dispensing and, where applicable, delivery coordination. The position monitors operational and customer-service performance, plans staffing around order volume and demand, addresses inventory issues with department leaders, and hires, trains, coaches, and develops associates. It also ensures the proper use of fulfillment technology and compliance with food safety, sanitation, quality, safety, and company operating standards.

This is a fast-paced, hands-on leadership role requiring flexible availability, including early mornings, evenings, weekends, and holidays. Travel is not required. The role may involve lifting up to 50 pounds and working in varying temperature environments.

Requirements

• Strong customer-service focus and excellent communication skills.
• People-management, coaching, and team-building abilities.
• Strong organization, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Ability to track performance metrics and support continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.
• No travel required.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate, customer-focused order fulfillment.
• Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.
• Review performance data and take corrective action.
• Comply with company safety policies and the Code of Business Conduct.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed