e-COMMERCE/DEPARTMENT LEAD

Kroger•White Rock, NM

About The Position

Assist the Store e-Commerce Manager with the day-to-day operation of the store’s e-Commerce department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department operations, including assigning and distributing work, helping with scheduling, training team members, maintaining supplies and equipment, and ensuring staging areas are organized and clean. The lead acts as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.

Requirements

Proven supervisory experience.
Ability to read shelf tags.
Basic knowledge of computers.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Self-directed, with the ability to execute projects with minimal supervision.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Ensure team members follow applicable local, state, and federal laws, food safety procedures, and company guidelines.
Perform selector and customer attendant responsibilities as needed and train team members in those roles.
Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
Assist with scheduling to meet operational and associate needs.
Manage the intake of customer orders and distribute and assign work to selectors and customer attendants.
Print and distribute order labels, including labels for perishable departments.
Troubleshoot e-Commerce equipment and devices.
Maintain supplies needed to perform department duties.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location discrepancies, and invalid temperature types to the Store e-Commerce Manager.
Perform required opening and closing procedures.
Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
Provide feedback on team members’ daily performance and annual performance reviews.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.