E-Commerce Operations Specialist

Fuling Plastic USA•Allentown, PA

1d•Onsite

About The Position

Fulpac Premium Packaging is looking for an E-Commerce Operations Specialist We are looking for a motivated and detail-oriented E-commerce Operations Specialist to join our team. This role is essential for ensuring smooth order fulfillment, inventory accuracy, and excellent customer service for our e-commerce operations. The ideal candidate is organized, responsive, and thrives in a fast-paced environment. A positive attitude, strong work ethic, and willingness to learn are just as important as technical skills. This is an on-site role at our Pennsylvania warehouse, offering hands-on experience and the opportunity to develop your career in e-commerce operations while making a real impact on daily business operations.

Requirements

1–3 years of experience in e-commerce operations, logistics, or a related field preferred
Familiarity with ERP systems and e-commerce platforms (e.g., Amazon, Walmart, Shopify)
Strong organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment
Excellent communication and problem-solving skills
Proficiency in Microsoft Excel or similar tools
Positive attitude, strong work ethic, and willingness to learn and grow

Responsibilities

Collaborate with warehouse teams to ensure accurate and timely fulfillment of e-commerce orders across all platforms and locations
Monitor order status in ERP and e-commerce systems to ensure orders are processed and shipped on schedule while maintaining quality standards
Manage customer returns both physically in the warehouse and within systems; file Safe-T claims and apply restocking fees in accordance with return policies
Maintain accurate records of returned items and submit monthly reports to headquarters
Respond promptly to customer inquiries across all e-commerce platforms and resolve issues efficiently, including filing carrier claims (e.g., FedEx) when necessary
Conduct monthly inventory counts to ensure alignment between physical and system inventory; report discrepancies to HQ
Assist with order picking when needed or when warehouse staff are unavailable
Coordinate bulk order shipping process with customers
Work with ERP teams to resolve operational or system-related issues
Process FBM inbound shipments systematically, with physical receiving performed as needed
Print and organize FBA labels by corresponding PO# and pick list; verify shipments after picking is completed, coordinate with HQ on any discrepancies or required changes, and complete inbound and outbound processes in the FBA ERP system with proper confirmation and communication to HQ
Prepare and submit required reports to headquarters in a timely manner
Support the e-commerce team with sample shipments and other related tasks
Take on additional responsibilities as needed based on business needs