E-Commerce Inside Sales Rep

JF Group • Tolleson, AZ

10d • Onsite

About The Position

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The E-Commerce Inside Sales Rep is responsible for managing and converting parts leads from all channels to sales. We are looking for a well-rounded individual to support the e-commerce and sales teams to drive online & general parts sales. An ideal candidate will have strong industry parts knowledge and customer service skills.

Requirements

• High school diploma or GED Required
• Minimum of 3-5 years industry experience or customer service experience
• Extensive industry parts knowledge
• Strong attention to detail with strong knowledge of different parts/materials to best meet the customer’s needs
• Excellent communication, time management, and organizational skills
• Commitment to customer satisfaction
• Computer skills including Microsoft Office and email at a highly proficient level
• Proven ability to accurately and quickly develop creative solutions to problems
• Self-starter with multi-tasking ability and strong interpersonal skills
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company

Nice To Haves

• Experience with Microsoft Business Central a plus

Responsibilities

• Respond promptly to incoming customer parts leads from phone calls, email, and LiveChat to provide exceptional customer service & parts support to customers
• Research parts to determine correct parts, pricing, and availability to enter sales order in BC or assist customers with web order entry
• Work cross-functionally to transition new & existing customer accounts to e-commerce platform
• Coordinate with E-Commerce Team to convert customer part requests to become available online for them to purchase
• Use Pricing Query tool and Enhanced Sales Quote to assist with Request for Proposals (RFP)
• Proactively review customer stocking requests and collaborate with E-Commerce, Supply Chain & Sales Teams
• Facilitate customer core returns and warranty returns
• Stay up to date with the latest trends and market information to maintain current knowledge of products, parts, and designs required or available for purchase
• Meet or exceed customer service standards and abide by company policies and procedures
• Work in a safe and healthy manner following company safety guidelines, be able to wear appropriate safety PPE when required, and comply with industry standards and procedures.
• Enforces property protection and access policies and procedures
• Other duties as assigned

Benefits

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED