E-Commerce Fulfillment Specialist

Yellow Dog Fly Fishing • Bozeman, MT

9d • $15 - $18 • Onsite

About The Position

The E-Commerce Fulfillment Specialist is responsible for the accurate, timely fulfillment of online orders while delivering an exceptional customer experience. This position ensures products are picked, packaged, and shipped efficiently, assists customers with online purchases and returns, and supports inventory organization and retail operations. Success in this role requires strong attention to detail, organization, and a commitment to learning Yellow Dog's extensive selection of fly-fishing gear, apparel, and accessories for both freshwater and saltwater anglers.

Requirements

• Flexible schedule with weekend availability (Thursdays-Mondays)
• Detail-oriented and attentive to accuracy when processing online orders
• Ability to work both independently but also as a part of the fly shop team.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast paced environment.
• Previous experience in customer service or online fulfillment
• Passion to learn about fly fishing, fly fishing gear, and fly fishing travel

Nice To Haves

• Vast fly fishing gear and fly knowledge both local and destination is preferred but not necessary.

Responsibilities

• Pick products from the retail floor and back stock accurately and efficiently to ensure timely order fulfillment.
• Package products securely and professionally to prevent damage during shipping while creating a positive unboxing experience.
• Assist with unpacking merchandise shipments and organizing inventory in appropriate storage locations.
• Provide exceptional customer service by responding to online customer questions, concerns, and product inquiries in a prompt and professional manner.
• Guide customers through the return and exchange process in accordance with company policies.
• Communicate effectively with customers and team members regarding orders, product availability, and fulfillment needs.
• Maintain current knowledge of product offerings, specifications, and availability to provide accurate information and recommendations to customers.
• Maintain a clean, organized, and efficient work area to support safe and effective daily operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed