e-COMMERCE/DEPARTMENT LEAD

The Kroger Co.•Fenton, MI

About The Position

Assist the Store e-Commerce Manager with the day-to-day operation of the store's e-Commerce department while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The lead helps coordinate department workflow, supports and trains team members, maintains equipment and supplies, and serves as the person in charge of the department when the manager is unavailable. The role also performs selector and customer attendant duties as needed and supports customers, including minors, individuals with special needs, and older adults.

Requirements

Proven supervisory experience.
Ability to read shelf tags.
Basic computer knowledge.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Self-directed, with the ability to execute projects with minimal supervision.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or cashiering.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Ensure team members follow local, state, and federal laws, food safety procedures, and company guidelines.
Perform selector and customer attendant responsibilities as needed, in accordance with company guidelines.
Train team members in all functions and duties of the selector and customer attendant roles.
Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
Assist with scheduling to meet operational and associate needs.
Manage the intake of customer orders and distribute and assign work to selectors and customer attendants.
Print and distribute order labels, including labels for orders from perishable departments.
Troubleshoot e-Commerce equipment and devices.
Maintain the supplies needed to perform department duties.
Keep staging areas and equipment organized and clean.
Report pricing, scanning, item-location discrepancies, and invalid temperature types to the Store e-Commerce Manager.
Perform required opening and closing procedures.
Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
Provide feedback on team members' daily performance and annual performance reviews.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.