e-COMMERCE/DEPARTMENT LEAD

The Kroger Co. • Wisconsin Rapids, WI

3d

About The Position

Assist the Store e-Commerce Manager in managing the day-to-day operation of the store's e-Commerce department while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports customer service, department operations, team training and coordination, equipment and supply readiness, and compliance with applicable laws, food safety procedures, and company guidelines.

When the Store e-Commerce Manager is unavailable, serve as the person in charge of the e-Commerce department. The position may perform selector and customer attendant duties as needed and provides support to customers, including minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills, including counting, addition, and subtraction.
• Self-directed, with the ability to execute projects with minimal supervision.

Nice To Haves

• Experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Ensure team members follow local, state, and federal laws, food safety procedures, and company guidelines.
• Perform selector and customer attendant responsibilities as needed under company guidelines.
• Train team members in all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
• Assist with scheduling to meet operational and associate needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including labels for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain the supplies needed to perform required duties.
• Maintain the organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item-location discrepancies, and invalid temperature types to the Store e-Commerce Manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
• Provide feedback on team members' daily performance and annual performance reviews.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Access to training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed