E-Commerce Collections Specialist

QCHI/ LendNation Open Career•Lenexa, KS

2d•Remote

About The Position

The QC Holdings/LendNation E-Commerce Department is seeking experienced remote collections professionals to fill the position of E-Commerce Collections Specialist. This is a full-time opportunity with BONUS POTENTIAL. This position is responsible for servicing loans and collecting on delinquent and defaulted loans. The employee will ensure compliance with all company, local, state, and federal policy, procedures, and laws. Location: Fully Remote with/optional Hybrid opportunity upon successful completion of training and maintaining of performance standards. Eligible remote candidates must reside in a state that our company currently does business in. Those states are as follows: Alabama, Idaho, Illinois, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Mexico, Oklahoma, Tennessee, Texas, Utah, or Wisconsin.

Requirements

Minimum 2 years of 1st or 3rd party collections.
High school diploma or GED required.
Demonstrated basic knowledge of MS Office products including Excel, Word, and Outlook.
Excellent communication skills are required, both oral and written.
Strong attention to detail.
Excellent time management and organizational skills.
Ability to type minimum 35+ wpm.

Nice To Haves

College preferred.

Responsibilities

Assist LendNation’s current, customer base with navigation of the website, trouble-shoot any issues customers may have when trying to make payment, refinance etc.
Report all issues in a professional and timely manner as needed to the management team.
Maintain and provide excellent service and a superior experience for all of QC/LendNation customers.
Requires extensive product, system, process, and site knowledge.
Performs skip-tracing and 3rd party communication to facilitate customer contact.
Maintains and provides excellent service and superior experience for customers.