e-COMMERCE/CLERK

The Kroger Co. • Klein, TX

1d

About The Position

The e-Commerce Clerk selects and gathers products for customers’ online orders, prioritizing efficiency, freshness, and quality. The clerk assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars at pickup. The role provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills, including counting, addition, and subtraction.

Nice To Haves

• Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow applicable laws, food safety procedures, and company guidelines.
• Receive customers’ orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
• Initiate and complete the selection process for online orders.
• Read and follow directions in order notes.
• Ensure the quality and freshness of selected items.
• Communicate professionally and promptly with customers using a portable phone.
• Retrieve orders from staging locations, verify accuracy, and load orders into customers’ cars.
• Process orders through the point-of-sale system.
• Determine appropriate substitutions for out-of-stock items according to policies and procedures.
• Scan and bag orders while following bagging standards.
• Inform customers of substitutions or order exceptions at pickup.
• Maintain clean and organized staging areas and equipment.
• Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
• Inspect equipment and report items needing repair to the store e-Commerce supervisor or other store management.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed