E-Commerce Channel Support Associate

Maxwood Furniture•Charleston, SC

11h•Onsite

About The Position

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We're passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home décor dreams to life with stunning, on-trend pieces. We are seeking a new member to join our E-Commerce team. Are you ready to be a part of something amazing? Position Overview Are you detail-oriented, eager to learn, and passionate about online retail? Join our dynamic and rapidly growing team as an E-Commerce Channel Support Associate. In this role, you'll support our Channel Specialists and Managers in optimizing our presence across leading third-party marketplaces including Walmart, Target Plus, Best Buy, Lowe's, Kohl's, Amazon, Wayfair, and Bed Bath & Beyond. This is an excellent opportunity for someone looking to build a career in e-commerce while gaining exposure to marketplace operations, digital merchandising, and online retail strategy.

Requirements

0–2 years of experience in e-commerce, retail, digital operations, or a related field (internships and part-time experience welcome).
Strong attention to detail and organizational skills.
Excellent communication and collaboration abilities.
Proficiency with Microsoft Excel and/or Google Sheets.
Ability to learn new systems and digital platforms quickly.
Self-starter with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Familiarity with online marketplaces such as Amazon, Walmart, Wayfair, Target Plus, or similar platforms.
Exposure to tools such as Mirakl, ChannelAdvisor, Salsify, Feedonomics, or Shopify.
Bachelor's degree in Business, Marketing, Communications, or a related field.
Interest in retail, consumer goods, furniture, or home furnishings.

Responsibilities

Assist with product listing updates, content accuracy, and promotional setup across third-party marketplaces.
Help ensure product detail pages are accurate, optimized, and compliant with marketplace guidelines.
Support new product launches and catalog updates.
Assist with day-to-day activities within Mirakl and ChannelAdvisor, including product onboarding, listing maintenance, and issue resolution.
Utilize marketplace seller portals to review catalog performance and monitor account activity.
Troubleshoot listing, content, and product setup issues as they arise.
Partner with Marketing, Supply Chain, Product Development, and Creative teams to ensure accurate product information and consistent brand representation.
Coordinate marketplace promotions, launches, and catalog updates across departments.
Pull, organize, and maintain sales, performance, and inventory reports.
Assist in identifying trends, discrepancies, and opportunities for improvement.
Support ongoing marketplace performance tracking and reporting initiatives.
Monitor listings to ensure accuracy and compliance with marketplace requirements.
Assist in resolving compliance issues and maintaining overall account health.
Perform routine audits to identify and correct catalog inconsistencies.