E-commerce Books Production Associate

Evergreen Goodwill • Seattle, WA

4d • Hybrid

About The Position

The E-Commerce Books Production Associate is responsible for sorting, scanning, listing, and shipping of books, media, and vinyl. This role involves performing daily sorting, scanning, and/or listing of ISBN and non-ISBN books, media and vinyl. The associate will operate and load books into the book sorting machine, meet productivity standards and production goals, and grade the condition of books according to industry standards. Responsibilities also include collecting book orders from the warehouse, preparing shipping labels and packaging sold items, maintaining a smooth flow of incoming and outgoing book product, and keeping a clean work environment. The position requires demonstrating safe work practices and contributing to team efforts.

Requirements

• High school graduate or GED equivalency but not required.
• Customer service experience preferred.
• Knowledge of E-Commerce book processes is helpful
• Knowledge of merchandise and customer service is desirable
• Ability to work in a fast-paced environment and meet production deadlines.
• Ability to operate automated systems to sort, scan, process, and ship books and media.
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Internet research skills
• Ability to learn new technology and software as related to the job.
• This role may require ability to operate an electric pallet jack and stacker. Certification and training provided by Evergreen Goodwill. Employee must meet eligibility requirements.
• lift and carry up to 35 to 50 pounds
• have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain).
• Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.
• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem Solving
• Internal/external customer service skills
• Verbal and written communication skills
• Time management and prioritization skills
• Accuracy and attention to detail

Nice To Haves

• Customer service experience preferred.
• Knowledge of E-Commerce book processes is helpful
• Knowledge of merchandise and customer service is desirable

Responsibilities

• Effectively perform daily sorting, scanning, and/or listing of ISBN and non-ISBN books, media and vinyl.
• Operate and load books into the book sorting machine.
• Responsible to meet productivity standards and production goals
• Responsible for grading the condition of books according to industry standards.
• Collect book orders from warehouse, as needed.
• Prepare shipping labels / package items sold, as needed.
• Maintain a smooth flow of incoming and outgoing book product.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Benefits

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED