E-Commerce Associate

Goodwill Industries of Mississippi•Clinton, MS

2d•Hybrid

About The Position

The E-Commerce Manager is responsible for overseeing the daily operations of E-Commerce as directed by the Manager. Works closely with Retail Sales Executive to coordinate and determine the most cost-effective backroom processes, and to gather the best E-Commerce Team possible. Serves as a positive role model by providing training and developing the skills of employees and clients. Addresses customer needs by immediately resolving conflict and inspiring long-term customer relationships.

Requirements

High School Diploma/GED preferred or at least one year of management experience in food services, manufacturing, production, or retail in lieu of education.
National Retail Federation (NRF) Certification within one year of job acceptance.
Basic judgment skills to determine merchandise/donation value.
Ability to communicate both orally and in writing.
Advanced math skills, including basic accounting and cash control procedures.
Supports the mission and vision of Goodwill Industries of Mississippi, Inc.
Open availability.
Ability to transfer to other working locations, as directed by management.
Maintains a valid driver license.
Working knowledge of computers, including the Microsoft Office Suite.
Promotes and demonstrates ethical practices in all activities.
Promotes a safe work environment and follows all CARF requirements.
Ability to pass alcohol/drug screenings, criminal background check and any insurance driving record check.

Responsibilities

Responsible for attaining sales quota for E-Com by maximizing production and sales from daily operations.
In the absence of the Manager, knowledgeable and able to manage all E-Comm activities in an orderly and professional manner as to ensure maximum customer satisfaction, accuracy, efficency and to provide security and protection of E-Comm merchandise.
Works and supervises production functions including, receiving donations, issuing receipts, sorting, and selecting merchandise, pricing and marking items and performing other production functions as determined by the Retail Sales Executive.
Ensures merchandise is placed on sales floor effectively and that customer service is provided. Maintains a pleasant and polite customer service experience.
Responsible for accuracy of banking procedures.
Handles cash register functions and transactions including sales, voids, correct pricing, and giving receipts to customers. Ensures that all cashiers are promoting the Roundup Program by asking each customer that comes through checkout if they would like to donate.
Assists in performing all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations, and training.
Responsible for performing and supervising housekeeping duties. These duties include but are not limited to cleaning and straightening of the sales floor and production areas by sweeping, mopping, washing and/or dusting as needed.
Attends all loss prevention/safety meetings and promotes a safe environment for employees, clients, and customers. Responsible for learning the material, training subordinates, enforcing all policy, procedures, and audit requirements relative to the meetings.
Performs necessary record keeping and reporting of money, sales, and production in an accurate and timely manner. This includes, but not limited to, the correct operation and utilization of the Point-of-Sale (POS) equipment. All issues, problems or concerns with the POS system are reported immediately to the Retail Sales Executive.
Enforces and effectively communicates company policies and procedures to all employees.
Maintains a high level of confidentiality.
Responsible for all other duties as assigned.