E-Commerce Associate - Anaheim

The Salvation Army Southern California•Anaheim, CA

9d•Onsite

About The Position

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is seeking an E-Commerce Associate to join their dedicated Ecommerce Team at the Anaheim Distribution Center. This role supports the Adult Rehabilitation Program by performing various warehouse activities and contributing to the success of the program and its participants. The associate will be responsible for managing online product listings, coordinating shipping, and ensuring timely order fulfillment, while also providing excellent customer support and meeting sales targets.

Requirements

High School Diploma or equivalent.
Excellent verbal and written communication skills of the English language.
Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
Ability to work collaboratively in a team environment.
Ability to work independently with minimal supervision.
Ability to work under pressure and multitask.
Ability to type at least 40 words per minute.
Experience in identifying high-quality and designer brand merchandise.
Must have 2-4 years of customer service and/or retail experience.

Nice To Haves

Knowledge of online selling platforms and proficiency in Photoshop is preferred.

Responsibilities

Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
Administer inventory procedures to track active listings and securely store pending items in designated areas.
Create and update product listings, ensuring accurate product descriptions, images, and specifications.
Select high-value merchandise located at the ARC Center for sale on the online platform.
Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
Photograph and present merchandise in a visually appealing and informative manner.
Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
Ensure precision in both written and verbal tasks.
Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
Demonstrate efficiency, accuracy, and high productivity through effective workload management.
Display an eagerness to acquire new skills and grow within the organization.
Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.