E-Commerce Associate I

Goodwill Industries of the Inland Northwest•Post Falls, ID

About The Position

The E-Commerce Associate I acquires merchandise, prepares online listings by writing descriptions and taking photographs, uploads content to ShopGoodwill, E-Books, and other online sites, responds to customer questions, provides customer service, and tracks online merchandise and packages. The role also includes maintaining records and paperwork and keeping the work area clean, organized, and safe. Applicants must pass a background check. For E-Books, the associate receives donated books for scanning, scans and processes books for online listing, maintains knowledge of the applicable software and acceptance criteria, and shelves books and other media. The role also involves familiarity with Amazon, eBay, and other auction websites, responding to customer questions and complaints as instructed, and tracking shipments. For specialty items and jewelry, the associate applies knowledge of precious metals, gemstones, synthetics, and brand stamps; learns to use jewelry testing equipment; and uses computer tools and photography to provide clear, detailed item images. For online auctions, the associate researches merchandise, writes accurate descriptions, uploads photos and listings, returns items not accepted for sale, and shelves listed items and retrieves sold items. The associate provides courteous service to internal and external customers, communicates customer issues to management, works collaboratively with Workforce and Family Services to provide participant services, and follows organizational policies, safety requirements, confidentiality rules, and applicable regulations.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability and willingness to follow Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and standards.
Working knowledge of precious metals, gemstones, and synthetics; ability to recognize high-end, vintage, and trendy brand stamps.
Computer experience; the role uses Picasa to upload images and other sites to gather item information.
Photography experience and ability to take clear, detailed photographs.
Must pass a background check.
Ability to comply with health, safety, and fire standards and applicable WISHA and OSHA regulations.

Nice To Haves

Ability to learn and use jewelry testing equipment, including a sonic cleaner, Gem Oro, and gold testing equipment.

Responsibilities

Acquire items and prepare online listings by writing descriptions, taking photographs, and uploading pictures and descriptions to ShopGoodwill, E-Books, and other auction websites.
Accept donated books for scanning, scan books for online listing, and maintain knowledge of E-Books software and criteria for accepting or rejecting books.
Maintain working knowledge of Amazon, eBay, and other auction websites as directed.
Shelve books, audio media, DVDs, and listed items; retrieve sold items and return store merchandise not accepted for sale as directed.
Answer customer questions, follow up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager, and communicate known customer issues to management in a timely manner.
Track packages through shipping systems using individual tracking numbers.
Provide cordial customer service to internal and external customers.
Maintain up-to-date knowledge of antiques and salable merchandise and produce accurate, succinct item descriptions.
Use photography and computer tools to gather information and create clear, detailed images of items.
Maintain records and applicable paperwork and keep the work area clean, organized, and safe.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow Goodwill directives, policies, procedures, departmental and organizational standards, health and safety requirements, and local, state, and federal regulations.
Wear and maintain required personal protective equipment and maintain agency confidentiality.
Perform other duties as assigned.