E-Billing Assistant

Manning Gross & Massenburg LLP•Edwardsville, IL

8h•$40,000 - $45,000•Hybrid

About The Position

MG+M The Law Firm (MG+M) has an immediate opening for an E-Billing Assistant in our Edwardsville, New Orleans, or Jackson offices. MG+M is a nationally renowned litigation law firm concentrating on complex civil matters. The firm's expertise is diverse but focused in the areas of toxic tort, complex product liability, local government, general liability, and commercial litigation. We approach litigation as a unified team, integrating our efforts with those of our clients to advance their interests wherever they do business. Our goal is always to deliver optimal results at the best possible value. The E-Billing Assistant supports the Billing Department by troubleshooting, triaging, and resolving e-billing errors within client billing platforms and BillBlast. This role helps ensure legal invoices comply with client billing guidelines and are submitted accurately and efficiently, directly supporting the firm’s revenue cycle.

Requirements

Familiarity with spreadsheets and Microsoft Excel preferred; eagerness to learn legal billing rules, terminology, and systems.
Attendance & Punctuality: Consistently arrive at work and meetings on time; ensure responsibilities are covered when absent.
Communication: Demonstrate excellent verbal and written communication skills.
Customer service: Respond promptly to attorney and client requests for service and assistance; meet commitments.
Dependability: Follow instructions, complete tasks on time, work independently, and commit to the hours necessary to meet deadlines.
Teamwork: Contribute to building a positive team spirit and support the success of colleagues.
Ability to work efficiently in a fast-paced environment.
Highly organized with strong attention to detail.
Self-motivated and capable of independent work.
Excellent verbal and written communication skills.
Professional in interactions with a wide variety of individuals.
Skilled in prioritizing and managing multiple tasks.
Consistently punctual with excellent attendance.
Flexible and willing to assist wherever needed.
Demonstrates understanding of and adherence to firm policies and procedures.
Comfortable working in a high-volume, deadline-driven environment with shifting priorities.
Strong problem-solving skills.

Responsibilities

Monitor invoice rejections, warnings, and failed submissions across legal e-billing platforms using BillBlast.
Identify and investigate root causes of recurring e-billing errors.
Resolve routine billing errors related to formatting, task codes, narratives, timekeeper data, or required fields independently, and escalate complex issues appropriately.
Reconcile claim numbers to the appropriate client and matters.
Prioritize invoice processing based on client requirements, aging, and revenue impact.
Support the timely submission of legal invoices to help accelerate payment.
Track recurring rejection trends and contribute to process improvements.
Communicate billing issues clearly with billing staff and supervisors.
Maintain documentation of common errors and resolutions for internal reference.