E-4B Field Service Representative

Boeing

3d•Onsite

About The Position

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative to support our E-4B Program in Offutt Air Force Base, Nebraska. The individual shall have a significant amount of demonstrated E-4B experience and knowledge in aircraft maintenance procedures, practices, engineering standards and specifications, specifically with Mission Systems, and/or Electrical Systems and Avionics to support testing and repair of E-4B systems, as well as system components. Note: candidates with equivalent experience will be considered. You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Requirements

Minimum 7 years of experience working on aircraft systems
Minimum 1 year of experience with Boeing 747-200/E-4B aircraft
Experience with the use of and be able to interpret commercial technical data including drawings, maintenance, and operations manuals
Must be able to work variable shifts including weekends, holidays, and overtime as needed
At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Employer will not sponsor applicants for employment visa status.

Nice To Haves

Previous experience conducting maintenance training is preferred.
Familiar with VECTOR/BOECOM process.

Responsibilities

Improve customer satisfaction through frequent and open communication with all customer contacts
Rapidly respond to resolve customer support issues
Provide technical research and guidance in the resolution of field problems related to installed equipment and systems and provide over-the-shoulder assistance and training to the Air Force maintainers
Collect and provide Data deliverables as necessary to maintain both internal program management requirements and contract delivery/report requirements
Oversee and provide advice in the identification and requisition of proper repair parts while troubleshooting.
Provide advice and guidance on hard to obtain supply parts and support equipment
Provide advice in the identification of and instruction on the use of Boeing Publications, special tools, handling equipment, to include Ground and Peculiar Support Equipment (GSE/PSE), and test equipment associated with and related to the equipment/system