Dynamics 365 Business Central Team Manager, Mid-Market Support

Stoneridge Software•Minneapolis, MN

1d•$144,800 - $206,800•Remote

About The Position

Stoneridge Software is seeking an experienced Mid-Market (SMB) Team Manager to lead team members across a range of technical competencies. This hybrid player-coach role combines direct client delivery with people leadership and operational responsibilities. The manager proactively delegates work and escalates capacity constraints to protect client outcomes, team performance, and leadership effectiveness. The role calls for strong support consulting experience, proven people leadership, and strategic thinking. As part of the Mid-Market practice's strategic leadership team, the manager will help identify best practices, growth strategy, and team direction, and contribute to long-term initiatives for a growing organization. The position may be performed remotely in the United States or remotely from Alberta, British Columbia, Manitoba, or Ontario, Canada. Travel across the United States and Canada is expected, up to 25%, including travel for industry events, client and project needs, delivery, and in-person collaboration at the Fargo and Minneapolis offices. In-person work at those offices is encouraged and may be required based on role expectations and business needs.

Requirements

At least 5 years of experience leading, managing, and motivating a team through stages of growth and learning development.
Previous experience in a consulting environment.
At least 5 years of Microsoft Dynamics NAV/Business Central experience, preferably in a support role.
Strong knowledge of Microsoft Dynamics technologies in addition to ERP expertise.
Ability to build strong relationships and partner across internal business groups, executive stakeholders, and execution partners.
Ability to influence and drive impact across disparate groups; build agreement on direction; integrate differing opinions into a cohesive strategy or message; and present and defend recommendations to technical and non-technical, client and internal audiences.
Ability to explain complex solutions, issues, and concepts clearly to technical and non-technical audiences.
Ability to manage multiple complex projects and priorities, identify potential issues proactively, and develop solutions.
Exceptional written, verbal, and creative communication skills, including creating presentations and communication plans and translating insights into content.
Ability to navigate ambiguity and uncertainty, maintain composure, and exercise sound judgment in a fast-paced environment.
Effective spoken and written English communication skills.
Exhibits Stoneridge Software's core values: Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work.
Years of experience do not need to be consecutive.
Must be authorized to work for any employer in the United States or Canada; visa sponsorship is not offered.

Nice To Haves

Bachelor's degree in Business, Accounting, Information Technology, or a related field, or equivalent work experience.
Player-coach experience.
MB-800 Dynamics 365 Business Central Functional Consultant Associate credential.

Responsibilities

Model the delivery excellence, client focus, and technical expertise expected of the team.
Set individual and team goals; coach and mentor direct reports; and support clear, effective career and skill development plans.
Participate in resourcing decisions with other Team Managers and Senior Leadership, balancing team capacity with other priorities.
Ensure direct reports meet utilization and other operational metrics.
Monitor client subscriptions and service plans, identify risks, and coordinate timely follow-up with internal teams.
Oversee time entry, timesheet approvals, billing information, and proformas to support accurate reporting and invoicing.
Own and coordinate team and client escalations, establish response plans, align resources, and ensure effective communication and resolution.
Build relationships and collaborate across internal teams to support business decisions, prioritization, and consistent client delivery.
Oversee onboarding and ongoing administration of Mid-Market Support clients, including expectations, resource assignments, and team handoffs.
Lead or contribute to practice goals and continuous improvement initiatives that improve service quality, consistency, capacity, automation, and operational efficiency.
Execute management and operating rhythms, including team planning, performance discussions, leadership meetings, and company-wide initiatives.
Promote Stoneridge Software's values and mission within the team.
Maintain comprehensive knowledge of core software, business processes, best practices, related technologies, enhancements, and industry trends.
Partner with Sales, Client Partners, Account Managers, and delivery leadership to qualify opportunities, shape solutions, contribute to estimates and scope, and identify opportunities to expand client value.
Work proactively with clients on strategic projects and initiatives involving NAV/Business Central applications.
Provide reactive break/fix support to minimize service disruptions for clients.
Escalate ISV-related product issues and work with partners toward resolution.
Assess client solution requirements, technical options in Dynamics NAV/Business Central and related technologies, and associated scope and resource needs.
Design and test custom solutions and integrations, manage functional design and scope, and coordinate with development resources.
Represent Stoneridge Software through effective client communication throughout the solution life cycle.
Work efficiently with internal and external resources, seek win-win solutions, organize tasks and projects, and establish goals for timely completion.
Make effective decisions and recommendations in the best interests of Stoneridge Software and its clients.
Deliver accurate, high-quality work within established deadlines.