DVP, Global Line Maintenance

Panasonic•Irvine, CA

6d•Onsite

About The Position

Panasonic Avionics Corporation is a leader in delivering inflight entertainment products and services. This role is for the Head of Network Operations Engineering, who will lead the function and ensure a robust, scalable architecture for the global network. The position requires strong process and system engineering capabilities, along with a solid understanding of mechanical, electrical, and software technologies. The Head of Network Operations Engineering will collaborate with internal and external customers to define technology roadmaps, lead engineering teams in product development, and ensure adherence to company processes and lean product development methodologies. The role also involves building and maintaining a high-performing team.

Requirements

Bachelor's degree or 12 years’ experience in Computer Science, Information Systems, Engineering, or other related field.
At least 12 years working in technology based service/support & global network operations
At least 7 years working, operations & supporting ‘service as a product’ environments
10 years in management/leadership role
Demonstrated ability to build and lead cutting-edge teams in a fast, challenging and exciting culture.
Proven record of demonstrating strong strategic, business and investment skills.
Experience managing a large, multi-disciplinary, multi-geography team responsible for executing NetApp’s technology vision and delivering an extensive and world-class systems portfolio, linked with the corporate engineering center.
Experience managing the complexities of running a systems organization, ideally in storage or related data- center technologies (e.g., development needs, competitive and market gap analysis, life-cycle management, hardware/software cadence, etc.).
A demonstrated ability to collaborate with product development, marketing and sales organizations across a large enterprise.
Hardware and software systems experience, ideally in Storage and Hyper-Converged Infrastructure (HCI).
Experience in Agile methodologies.
Excellent written and verbal communication skills.
Ability to organize and implement department objectives.
Must have in-depth knowledge of network operations
Proven experience with problem-solving, decision-making, negotiating, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
Ability to develop and maintain excellent working relationship with customers and internal company departments in order to effectively address customer needs.
Ability to plan, assign, train, and direct employees.
Ability to interview, hire, and appraise employees.
Highly developed team building skills.
Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Ability for 20% travel domestic and internationally as required.

Nice To Haves

Scaled Agile (SAFe) experience is a bonus.

Responsibilities

Lead the architecture development, planning and execution of Software and Hardware Development including research, design, and development of computer software and hardware systems in conjunction with software, hardware engineering and product development.
Working with the Program Office, Engineering & Executive Leadership & all stakeholders, ensures strategic implementation, effective management & coordination of teams supporting services, systems and infrastructure for customer interacting technology service products.
Evaluate design concepts, architectures and circuits from a performance, scalability and cost are optimized.
Works with customer facing account/field/support teams as well as customers when called upon to discuss Panasonic’s customer facing technology products operation and daily maintenance.
Has overall control of strategic planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
Works with advanced systems engineering, interfaces with senior management & regional executive management in conjunction with stakeholders on customer facing platforms and services required for Panasonic’s network operations; defines strategy, resource allocation, planning, implementation & operation techniques for operational functions for product line
Acts as a services based product liaison for operational management and support of satellite, ground & application hosting operational products, working with other departments, stakeholder or vendors to manage, resolve & mitigate technical issues
Build, lead, empower and inspire a world-class group of employees while overcoming the challenges associated with rapid growth in a competitive market.
Maintain levels of high performance technical expertise sufficient to advise troubleshooting procedures for all PAC service based product types.
Defines, plans & acquires services, technology, tools and systems required to keep Panasonic’s customer facing systems available and serviceable
Provided Executive Leadership for critical crisis & incident management teams to manage customer disruptions, restore services and provide root cause analysis/corrective actions/remediation
Provides strategy, direction and future state evolution planning to department senior management & executive management for customer facing network operations
Ensures budgets and schedules meet corporate requirements.
Interface with other business units to help establish common tools, workflows, best practices, and standards to promote concurrent engineering.
Establish proper interfaces for exchange of data between departments, business units, and vendors.
Maintain Responsibility for technical deliverables of the group.
Participate in cross functional/customer focused &/or company teams, providing focus on network related service delivery & operations as it relates to ensure service program financial and operational health.
Work with Operations and Engineering to determine product end of life strategies and actions.
Liaise with the PAC Engineering and GCS groups to ensure that actions are consistent with PAC technical developments and processes.
Act as a mentor and coach for other technical leaders and work to establish a strong bench of future leaders.
Recruit, develop, and partner with team members in support of building a pipeline of top talent and team member career goals.
Develop, modify and execute company policies that affect immediate operation(s) and may also have company-wide effect.
Direct activities through subordinate managers who exercise full supervision in terms of costs, scheduling, and staffing.
Select and monitor vendor support for departments to ensure state-of-the-art applications and equipment.

Benefits

Flexible paid time off for exempt salaried employees.
14 vacation days per year + 7 sick days + 3 personal days for non-exempt hourly employees, with accrual rate increasing with tenure.
11 company paid holidays per year.
Office closure between Christmas and New Year.
Additional compensation for operational positions working on holidays.
Medical insurance offerings from Aetna and Kaiser (CA &HI).
Dental PPO and DMO options.
Vision insurance through EyeMed or VSP.
401K with 50% match on up to 8% contribution, fully vested from day 1.
Washington’s Family and Medical Leave program (for Washington residents).
Washington’s Paid Sick Leave program (for Washington residents).
Wellness Program.
Counseling services.
FSA & HSA.
Life Insurance for employee, spouse and child.
AD&D Insurance.
Long-term and Short-term disability.
Critical Illness Insurance.
Accident Insurance.
Legal Assistance.
Pet Insurance.
Identity Theft Protection.
Dependent Care FLSA.
Education Assistance.
Commuter Program.
Employee Purchase Program.
Service Award Program.