DVP, Client Services Operations

AMN Healthcare•Dallas, TX

1d•Hybrid

About The Position

The Division Vice President, Sales Support & Operations provides executive leadership for the strategy, execution, and continuous improvement of AMN’s sales support, product operations, and revenue enablement model. This role is responsible for aligning people, processes, technology, and performance management programs that support sales teams, customer support functions, product partners, and enterprise growth objectives. This position partners closely with Product, Customer Support, Learning & Talent Development, Technology, and Sales Leadership to ensure operating models, systems, and training programs are scalable, integrated, and aligned to client and organizational needs. The role emphasizes product operations, vendor and technology management, analytics, and cross‑functional execution, with limited focus on direct sales activities.

Requirements

Bachelor’s degree and 15+ years of progressive experience in sales operations, revenue operations, product operations, or related leadership roles OR High School Diploma/GED and 19+ years of equivalent experience.
Senior leadership experience leading sales support, operations, customer support, or enablement functions in a high‑growth environment.
Demonstrated experience designing, implementing, and improving sales or revenue‑supporting processes and operating models.
Experience working with CRM systems and sales or customer‑facing technology platforms.
Proven ability to partner effectively with Product, Technology, and Learning/Enablement teams.

Nice To Haves

Experience managing multiple VMS platforms and external technology vendors.
Experience leading large, cross‑functional, matrixed teams.
Background in solutions‑based or services‑oriented business models.
Experience supporting enterprise clients and complex operating environments.

Responsibilities

Lead the development and execution of a unified sales support and product operations model that supports sales teams, customer support, and client delivery.
Partner closely with Product leadership to ensure sales and customer‑facing teams are supported with effective tools, processes, training, and documentation.
Ensure operating models, workflows, and systems scale effectively in a high‑growth, multi‑business environment.
Partner with Sales, Product, Customer Support, Learning & Talent Development, and Technology leaders to improve the customer and buying journey.
Provide strategic guidance to senior leaders on growth strategy, operational efficiency, capability investments, and resource allocation.
Drive strong cross‑departmental communication and collaboration across matrixed teams.
Define and oversee performance measurement frameworks, analytics, and management programs that support sales and customer success outcomes.
Partner with Learning & Talent Development to ensure adoption of consistent methodologies, role‑based training, and enablement programs.
Align training and enablement efforts with product strategy, customer needs, and operational priorities.
Own strategy, implementation, adoption, and optimization of CRM platforms and the broader sales and support technology stack.
Lead vendor governance and performance management for multiple VMS platforms (e.g., ShiftWise, Medefis, B4 Health) and associated technology support partners.
Ensure sales and support technologies are effectively integrated into sales, product, and account management workflows.
Lead analytics initiatives related to sales operations, performance management, forecasting, and operational insights.
Identify and implement process improvements that increase efficiency, scalability, and effectiveness.
Ensure optimal allocation of technology, support, and training resources impacting the sales organization.
Lead, develop, and mentor managers and teams across sales support, operations, customer support, and product‑adjacent functions.
Establish clear priorities, accountability, and a culture of collaboration and continuous improvement.