Duty Officer

Porter Airlines Inc.•Toronto, ON

2d•Onsite

About The Position

The SOCC Duty Officer reports to the Director, System Operations Control Centre. The Duty Officer is responsible for overseeing all flight and ground operations while considering all factors affecting aircraft maneuverability such as, meteorological conditions, maintenance, load planning and communication.

Requirements

Minimum of two (2) years in an airline operations center or two (2) years’ experience as a Type A certified Dispatcher.
Working knowledge of CARs 705.
Restricted Radio Telephone Operators Certificate.
Ability to communicate effectively (written, oral, presentation) with all levels of the organization.
Strong people manager and coach.

Nice To Haves

One year supervisory or lead experience preferred.

Responsibilities

Supervise System Operations Control Centre (SOCC) personnel while on duty.
Motivate and engage team members by establishing an inclusive environment that encourages respectful and professional interactions at all times
Communicate positively and effectively to all team members; encouraging their participation in decisions affecting them
Oversee and manage the company’s flight and ground operations while on duty
Plan, direct, coordinate and communicate daily operational activities to all relevant Porter departments and outstation personnel
Liaise with government and airport authorities as it pertains to operational matters that occur while on shift
Responsible for the overall management and assignment of flights to be operated.
Manage the delaying and cancellation of flights
Manage the recovery of the flight schedule during IROPS + 48 hours ahead
Analyze weather and ATC conditions to formulate plans to maintain schedule integrity
Ensure the timely dissemination of pertinent information to all departments impacted by aircraft swaps, flight delays, cancellations and any such details that may affect the operation
Ensure aircraft assignment that complies with MEL, corporate and maintenance requirements
Initiate and coordinate Porter Emergency Response call out when required.
Coordinate the team member schedule for the SOCC
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
All other duties as assigned by the Manager, SOCC